VETERANS SERVICE OFFICER

Job Information

State of Tennessee Job Information Opening Date / Time 11 / 19 / 2025 12 : 00AM Central Time Closing Date / Time 11 / 25 / 2025 11 : 59PM Central Time Salary (Monthly) $3,631.00 Salary (Annually) $43,572.00 Job Type Full-Time City, State Location Knoxville, TN Department Veterans Services

LOCATION OF (1) POSITION(S) TO BE FILLED : DEPARTMENT OF VETERANS SERVICES, ADMINISTRATION / CEMETERY OPERATIONS DIVISION, KNOX COUNTY

A Motor Vehicle Records screening will be conducted prior to employment.

Qualifications

Education and Experience : Minimum one year of full-time college credit from an accredited institution.

Substitution of Experience for Education : Military Pay Grade of E-4 or above; honorably discharged.

Necessary Special Qualifications :

Applicants for this class must :

• Possess a valid motor vehicle's operator license.
• Be accredited by the General Counsel of the Veterans' Administration within 12 months of employment.

Examination Method : Education and Experience,100%, for Preferred Service positions.

Overview

An employee in this class performs veteran's benefits representation work by assisting veterans and their dependents in determining eligibility, filing claims for benefits, and evaluating decisions to determine if further action is needed.

Responsibilities

Competencies (KSA's)

Competencies : 1. Customer Focus

2. Resourcefulness

3. Instills Trust

4. Communicates Effectively

5. Tech Savvy

Knowledges : 1. Clerical

2. Customer and Personal Service

3. Law and Government

4. Medical Terminology

Skills : 1. Writing

2. Time Management

3. Active Learning and Listening

4. Systems Analysis

5. Reading Comprehension

Abilities :

1. Written Comprehension

2. Problem Sensitivity

3. Prolonged Stamina

4. Speech Clarity

5. Deductive Reasoning

Tools & Equipment