Technical Support Representative

At Logan Health were more than just a healthcare provider were a community. Nestled in the heart of Montana we are committed to delivering exceptional care to our patients while fostering a supportive and collaborative work environment for our team. As a member of Logan Health youll be part of a dynamic team that values compassion innovation and excellence. We offer opportunities for growth comprehensive benefits and a chance to make a meaningful impact in the lives of those we serve. Come join us and experience the Logan Health difference where your passion meets purpose in a place youll be proud to call home.

Our Mission : Quality compassionate care for all.

Our Vision : Reimagine health care through connection service and innovation.

Our Core Values : Be Kind Trust and Be Trusted Work Together Strive for Excellence.

Join the IT Team at Logan Health!

Location : Logan Health Medical Center Kalispell Montana

Shift : Day Shift 8 Hours Up to 40 Hours / Week (scheduled as needed)

Additional Assignment Details :

This position is a on-site long-term temporary assignment (with opportunity to convert to Full-Time status) supporting Logan Healths Oracle / Cerner transition across more than 50 locations throughout the Flathead Valley.

Assignment Perks & Incentives :

12% PRN Differential Pay

Fitness Center Discount

401(k) Eligible

No Time Off or Health Benefits included

About the Role

At Logan Health our Health Information Technology team is the engine behind seamless patient care and organizational excellence. Our Technical Support Representatives are the friendly solution-oriented tech professionals who keep our systems running smoothly empower our workforce and ensure our mission can move forward one device ticket and user interaction at a time.

This position is responsible for delivering exceptional service and technical support across a broad range of IT devices and applications. From deploying and configuring personal computers and peripherals to troubleshooting system maintenance and supporting implementation projects youll ensure our technology empowers the caregivers and staff who make a difference every day.

If you have a passion for problem-solving technology teamwork and exceptional customer service this role is for you.

What Youll Do :

Customer-Focused Support

Provide timely accurate support to end users via phone email and in person

Deliver exceptional customer service with kindness empathy and follow-through

Escalate issues appropriately while maintaining service level agreements (SLAs)

Serve IT users with professionalism tact and excellent communication

Technical Operations & Troubleshooting

Support and maintain IT devices including computers laptops tablets printers scanners video tech and peripherals

Perform installations upgrades routine maintenance break / fix support and equipment deployment

Gather technical details for escalation or cross-team support

Document troubleshooting steps build sheets and procedures accurately

Systems & Security

Ensure secure configuration and maintenance of computers and software roles

Work within Active Directory imaging tools remote access platforms fleet control software Outlook core software systems and printing environments

Support safe data handling while following IT security protocols and best practices

Help monitor and identify potential system vulnerabilities or exploits

Team Collaboration & Continuous Improvement

Assist with workflows documentation quality testing and training

Participate in planning design build training and go-live activities for system initiatives

Work independently and collaboratively taking ownership from start to finish

Stay current on IT technologies and cybersecurity practices bringing forward new ideas

Required Qualifications :

Minimum of one (1) year experience or practical hands-on background with personal computers and common software applications

Strong understanding of personal computers Windows environment and software such as Microsoft Office

Demonstrated high-quality customer service skills

Excellent written and verbal communication; ability to interact with diverse users with empathy and professionalism

Highly organized detail-oriented self-starter with strong prioritization skills

Critical thinker with problem-solving ability and commitment to confidentiality

Ability to work independently and collaboratively in a fast-paced environment

Preferred Qualifications :

Associates Degree in Computer Science or related field

Relevant industry certifications (A Net MCP or equivalent)

Experience supporting enterprise-level systems or healthcare environments

Demonstrated experience with ticketing systems and SLA-driven support environments

What Makes You Successful Here :

You thrive in a dynamic environment love helping people solve problems and bring patience curiosity and professionalism to every interaction. Youre motivated by service fueled by learning and energized by meaningful work that truly supports patient care.

Join Us!

Bring your passion for technology and service to a mission-driven organization committed to innovation care and community. Grow your skills. Support meaningful work. Be a part of something bigger.

Qualifications :

Minimum of one (1) year work experience or practical experience with personal computers and common software applications required.

Possess a strong understanding of personal computers and common software applications (ex. MS Office) required.

Associates degree in computer science or a related field preferred.

Industry certifications (A Net or MCP) preferred.

Possess high quality customer service skills required.

Promotes excellence through setting high standards and providing high quality outcomes.

Ability to act with integrity kindness and exhibit empathy.

Excellent organizational skills detail-oriented a self-starter possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.

Commitment to working in a team environment and maintaining confidentiality as needed.

Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.

Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact professionalism and diplomacy.

Job Specific Duties :

Exhibits high quality customer service skills while serving IT customers including appropriate communication consistent follow-through and timely escalation of issues as needed.

Exhibits fundamental IT knowledge and skills to include but may not be limited to; process improvement analytical skills change control production change management compliance and creation of design specifications and / or documentation. Follows best practice and procedures including peer compliance.

Exhibits exemplary written and verbal communication skills. Effectively communicates to implement problem solve and improve services to end-users while maintaining SLAs. Assists in project transition from the systems team to other IT and Logan Health facilities as applicable. Assists in the development of procedures workflow troubleshooting build sheets and testing. Executes testing in an integrated environment while incorporating quality management concepts.

Works independently yet maintains department and team goals. Understands key objectives and proactively peruses. Identifies problems probable causes impact on operations and reports appropriately. Performs tasks as assigned applies appropriate critical decision-making and prioritization. Self-manages assuming full ownership of all outcomes start to finish independently and / or collaboratively brings problems to a complete resolution.

Performs technical operational tasks to include but may not be limited to; computer / software deployment end user assistance troubleshooting and gathering of technical information for other IT service lines. Exhibits strict adherence to established process and procedures. Strives to keep all documentation updated and orderly. Maintains operational checks and logging while coordinating other duties of support queue monitoring and task and / or project assignments.

Maintains security integrity by accurately configuring and maintaining; computers printers peripheral devices and roles for hardware / software. Exhibits understanding of computer environment such as imaging solutions application installs fleet control software applications / computer interaction core software systems MS Active Directory concepts Outlook remote access and printing.

Provides support issues tracking and resolution by monitoring support ticket system and adhering to SLAs. Coordinates with IT department and provides Tier 1 support phone and ticket coverage for the Technical Support team. Appropriately monitors prioritizes escalates the ticket queue and updates tickets with vendors and / or IT department.

Exhibits project and implementation skills. Understands and participates in planning design build testing training and cutover and go-live activities. Exhibits knowledge of work plans and manages tasks and timelines. Provides concise updates and escalations. Acts as liaison between end users and vendor monitoring tasks for expedient resolution. Monitors system functionality and resolves and / or reports problems as well as enhances functionality through process and reports.

Pursues opportunities for self-development. Stays current with industry trends and informed of current technology. Researches and provides solutions consistent with enterprise design. Maintains IT security objectives and assists in identifying potential exploits. Researches and stays current on industry security practices trends and events.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge skills and abilities required for the job. Not all of the duties may be assigned to a position.

Maintains regular and consistent attendance as scheduled by department leadership.

Shift :

Day Shift - 8 Hours (United States of America)

Location : Logan Health Medical Center Kalispell Montana

Shift : Day Shift 8 Hours Up to 40 Hours / Week (scheduled as needed)

Logan Health operates 24 hours per day seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

PRN positions (also referred to as Casual As Needed or Per Diem) at Logan Health offer flexibility and are designed to provide coverage during busy periods employee absences and vacations making them an excellent opportunity to support the team as needed. PRN employees can participate in a matching 401(k) plan and have access to the Employee Assistance Program. Additionally they may qualify for hourly differential pay for certain shifts or hours offering extra compensation based on department-specific scheduling needs. Pay rates and scheduling practices may vary by department.

Notice of Pre-Employment Screening Requirements

If you receive a job offer please note all offers are contingent upon passing a pre-employment screening which includes :

Criminal background check

Reference checks

Drug Screening

Health and Immunizations Screening

Physical Demand Review / Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE / AA / M-F / Vet / Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status race color gender sexual orientation religion national origin age disability or any other basis protected by applicable law. If you require accommodation to complete the application testing or interview process please notify Human Resources.

Required Experience :

Unclear Seniority

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Part-Time

Experience : years

Vacancy : 1