Farmers Insurance Service Representative

Job Description

Job Description

Join the Kevin Kirwan Agency as a passionate and committed Customer Service Representative. We're looking for someone with outstanding communication abilities and a deep dedication to client satisfaction. In this role, you'll support customers by addressing inquiries, resolving concerns, and delivering a consistently positive experience through professional phone interactions.

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Health Insurance

Dental Insurance

Vision Insurance

Responsibilities

• Process customer policy updates and change requests accurately and efficiently.
• Verify and update customer contact information (phone, address, email) during each interaction.
• Answer and manage incoming phone calls and respond to customer inquiries promptly.
• Schedule appointments for the agency owner or other team members when needed.
• Handle cancellation and sales requests within required timeframes and document all interactions appropriately.

Requirements