Assistant Store Director - League City, TX

Retail Store Operations Manager

Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast, friendly service.

Assist Store Director with overall Customer Satisfaction Index (CSI) and resolve customer concerns.

Engage in suggestive selling and other sales techniques via phone, intercom, and direct interaction.

Answer incoming calls and resolve customer complaints promptly and appropriately.

Support total store operations, including implementing company and division merchandising, operating, and sales initiatives.

Drive sales, achieve gross profit goals, and manage expenses.

Assist with planning daily operations, monitoring production processes, and ensuring profitability.

Communicate with Operations Specialists to execute sales promotions and division programs.

Communicate company goals, objectives, policies, and procedures to department managers and employees.

Ensure compliance across all departments and set clear store expectations.

Conduct weekly meetings with department managers to review ads, sales plans, and promotions.

Act as alternate meeting leader in Store Director's absence.

Implement and enforce company safety and health initiatives.

Maintain integrity in food safety and sanitation practices across all departments.

Ensure compliance with Food Safety, HIPAA, COBC, Meat Grinding Logs, Texas Workplace Benefits, and other state / company requirements.

Maintain proper code dating for all products and ensure compliance with employment laws, scheduling policies, payroll guidelines, and record retention.

Assist with staffing, recruiting, hiring, and training.

Evaluate employee performance and support decisions on promotions, terminations, and disciplinary actions.

Identify training needs for key employees and ensure completion.

Resolve employee relations issues with HR guidance and maintain positive morale.

Safeguard confidentiality of employee and company information.

Oversee cash handling, accounting of sales, and safeguarding company assets.

Control shrink and manage inventory levels per division guidelines.

Develop operating budgets and control store expenses.

Prepare sales and inventory reports; conduct physical inventories every 4 weeks.

Understand and analyze reports including P&L, S&P, invoices, and other store metrics.

Maintain store conditions, product quality, rotation, labeling standards, and code date compliance.

Conduct daily inspections and coach employees on improvements.

Ensure merchandise is correctly priced, displayed, and shelves are clean and organized.

Recommend equipment repairs or improvements to Store Director.

Build positive community relations and maintain communication with vendors, manufacturers, and corporate personnel.

Monitor market conditions, trends, and competitor activities.

Operate related equipment (pallet jack, hand truck, safety cutters, Sterilox machine).

Perform receiving duties : break down loads, verify orders, inspect quality, and rotate stock.

Maintain proper product temperatures and comply with labeling laws.

Use computer software and electronic ordering systems; basic knowledge of Excel, Word, PowerPoint, and email required.

Perform all duties safely, accurately, and with integrity.

Treat all employees with courtesy, dignity, and respect.

Complete other necessary and required duties as assigned.

Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and / or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO / Vacation pay, paid holidays, bereavement pay, and retirement benefits (pension and / or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an ongoing basis.

For roles in Washington State :

Sick pay and PTO / Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.