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Personal Lines Insurance Customer Service Representative
Personal Lines Insurance Customer Service RepresentativeCarpenter & Associates Insuring Agency LLC • Warrensburg, New York, United States
Personal Lines Insurance Customer Service Representative

Personal Lines Insurance Customer Service Representative

Carpenter & Associates Insuring Agency LLC • Warrensburg, New York, United States
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Personal Lines Customer Service Representative needed for Rapidly Growing Insurance Agency.

Are you an experienced Customer Service Representative looking to expand your career? Do you have a passion for helping solve customers’ problems and providing them with the best solution? Then we want to hear from you! Work for a rapidly growing insurance agency.

This position lets you focus on what you do best : building and maintaining customer relationships. You will advise clients on coverage options, help them decide on insurance products, and solve their insurance problems.

We need someone who is :

  • Comfortable with learning new software programs.
  • Courteous and maintains a positive attitude with customers and peers.
  • Professional and reliable - someone who can work in our office full-time -37.5 hours weekly.

Responsibilities :

  • Assist customers over the phone and through digital communications.
  • Answer customer questions and assist with requests.
  • Use problem-solving skills to troubleshoot customer issues.
  • Enter information from customer calls into the Agency Management System.
  • Assist in generating sales leads by gathering information from customers.
  • Ensure customers are satisfied with their experience.
  • Follow procedures and policies.
  • Participate in trainings.
  • Other duties as assigned.
  • Qualifications :

  • Property and Casualty Insurance License Required
  • 1-3+ years of relevant customer service experience preferred.
  • Excellent communication skills required.
  • Working knowledge of computer systems.
  • Have experience with personal lines of insurance.
  • Experience with Commercial lines of insurance a plus.
  • Be available to work full-time at our office from 8 : 30 - 4 : 30 Monday through Friday.
  • Benefits :

  • Generous Salary.
  • Group Health Plan including Vision and Dental - 80 % Employer paid 20% Employee.
  • 401K retirement Plan - 3% Contribution from the Company annually.
  • Group Term Life Plan.
  • Group Long Term Disability Plan.
  • Annual Cost of Living Raise : 3%.
  • Annual PTO (Paid Time out) : 187.5 hours “PTO Bucket”.
  • AFLAC available at employees’ expense.
  • Holidays - 12 +.
  • This position is a great opportunity for a motivated Customer Service Representative committed to providing high-quality customer service. To apply for this position, send your resume and cover letter with salary requirements to info@carpenterinsuring.com, no phone calls please.

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    Personal Lines Customer Service Representative • Warrensburg, New York, United States

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