Teller

First Bank

Job Description

Effective Date : EEO Code :

Job Description : Teller

Officer Title : Employee Name :

Reports To : Branch Manager

Location : Liberty

FLSA Status : Job Status :

Notes :

Summary : Provide service toBank customers by conducting transactions, assisting with inquiries, andresolving issues in a timely manner. In addition, through customerinteractions, identify opportunities to cross-share Bank products and serviceswith referrals to a platform employee or other Bank department.

Duties andResponsibilities :

• Provide high quality service to every customer i.e. smile, greet, address by name, timely assistance, etc.
• Develop working knowledge of bank products / services via training, Bank website, intranet information, meetings, etc.
• Identify opportunities to cross-share Bank products / services and refer customers to a platform employee or appropriate Bank department.
• Assist with customer account inquiries i.e. service charges, balances, account history, etc.
• Refer customers to a platform employee for transactions or questions that cannot be addressed at the teller line
• Protect customer privacy and maintain confidentiality
• Adhere to all Bank policies / procedures
• Receive checking / savings deposits and withdrawals : verify cash, endorsements, identification, and issue receipts
• Determine proper funds availability for checks cashed or deposited based on Bank and regulatory requirements
• Complete Regulation CC Holds, as needed
• Redeem U.S. Savings Bonds
• Issue money orders, cashier's checks
• Assist safe deposit box customers
• Accept loan payments : verify payment amount, ensure proper loan payment code, and issue receipts
• Buy / sell cash from vault as necessary, ensuring teller drawer cash limits are not exceeded
• Balance teller drawer daily, including locating cash discrepancies
• Perform end of day balancing and Teller Capture balancing
• Complete Currency Transaction Reports (CTR), Suspicious Activity Reports (SAR), and Monetary Instrument Logs (MIL)
• Refer customers to the Head Teller or Branch Manager for issues that you cannot resolve
• Balance ATM and load cash into ATM
• Ensure teller station is properly supplied and neat
• Maintain security of teller station including keys, combos, cash drawers, and teller work
• Promote and maintain positive relations with all employees, contacts, customers, and potential customers.
• Represent the bank in business development efforts and civic and community functions.

Secondary orAdditional Job Duties :

1. Thisjob description in no way states or implies that these are the only duties tobe performed. You will be expected to follow any other job-related instructionsand to perform other job-related duties as requested by management.

Experience and Other Requirements

5. Excellentoral, written, telephone, organizational and interpersonal communication skillsrequired.

6. Proficiency in Microsoft applications,including Word and Excel.

7. Must be proficient using e-mail andthe internet.

All First Bankemployees are required to :

1. Be attentive to our customer needs with awelcoming personality.

2. Possess a team-oriented attitude with adesire to see success in themselves and others.

3. Maintain a strict standard ofconfidentiality involving all transactions and relationships.

4. Develop a working knowledge of all bankproducts.

Statement ofUnderstanding :

I understand that the above dutiesand how I perform them are the requirements on which my performance will bejudged. It is understood that these duties may be revised from time to time atthe discretion of the Bank's management.

Employee's Signature Date

Bank Representative Date

FIRST BANK MCCOMB MISSISSIPPI is an EEO Employer - M / F / Disability / Protected Veteran Status