Digital Engagement Associate

Digital Engagement Associate

The Digital Engagement Associate contributes to the success of the credit union by responding to member inquiries, enhancing member interactions, and strengthening relationships through digital channels including chat, email, and phone. They support organizational objectives for growth and deepening member relationships by providing accurate information and making appropriate product and service recommendations. Digital Engagement Associates manage a high volume of member interactions while delivering timely, professional and positive experiences. They positively represent the credit union with integrity and exemplify Desert Financials' Vision and Core Values through every interaction.

What you will do here :

• Provide prompt, efficient, and accurate service in response to digital and phone requests, inquiries, or problems by researching and providing effective solutions that support member satisfaction and loyalty.
• Create exceptional member experiences to achieve organizational objectives through in-depth knowledge of credit union products and services. Accurately assess member needs, educate members and recommend appropriate financial solutions that contribute to growth and engagement.
• Demonstrate exceptional written and verbal communication skills with a high attention to detail and the ability to adapt tone for digital environments. Identify trends, escalate priority issues and collaborate across teams to improve processes and member experiences.
• Exhibit high levels of personal drive and strong time management skills to effectively prioritize and manage workload to achieve performance objectives. Initiate and pursue self-development opportunities.
• Maintain and expand knowledge of systems, processes, procedures, and regulatory guidelines. Demonstrate learning agility to adapt to new tools, technologies, and procedures.
• Perform other job-related duties as assigned.

What you will need :