Technical Support Specialist

Overview

Job Title : Technical Support Specialist

Wage / Hour Status : Non-Exempt

Reports to : Technical Support Administrator / Manager

Pay Grade : CT - 6

Dept. / School : Technology

Date Revised : 09 / 30 / 2025

Calendar : 226 Days

Qualifications

Primary Purpose / Education : High school diploma or GED

Licenses : Clear and valid Texas Drivers License

Experience and Certifications : Related degree and / or multiple relevant technical certifications, such as A+, MCSA / MCSE, Apple ASCP / ACMT preferred

Special Knowledge / Skills : Broad knowledge of computer hardware and software applications

• Knowledge of various operating systems (UNIX, DOS, Windows, Macintosh)
• Knowledge of software used to develop spreadsheets, databases, and do word processing
• Ability to detect and resolve technical or technology-related problems
• Excellent organizational, communication, and interpersonal skills

Experience : Five years of work experience supporting end users and installing, maintaining, and repairing computers, mobile devices, application software, networks, and peripherals. Technical experience in an educational environment preferred

Responsibilities

Supervisory Responsibilities

Working Conditions :

Supervisory Responsibilities : None.

Working Conditions

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required

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