Customer Service Coordinator

Customer Service Coordinator

Ready to deliver exceptional service? Join CRST as a Customer Service Coordinator supporting home solutions. If you're a strong communicator with a background in logistics customer service and thrive on problem-solving and building positive relationships we want to hear from you.

As a Customer Service Coordinator, you'll be the first point of contact for customers and installers managing inquiries, resolving issues, and ensuring escalations are addressed within strict service-level agreements (SLAs). This role requires deep logistics customer service experience, as you'll handle scheduling, rescheduling, order updates, installer escalations, and follow-up calls while maintaining strong communication across customers, and CRST's internal teams. From performance tracking to problem resolution, you'll help deliver on CRST's promise of safe, reliable, and responsive service.

What You'll Do

• Answer inbound calls from customers and provide timely information and support
• Call customers to provide time windows for upcoming services and complete follow-up calls, including 5 Star Survey reminders
• Receive warm leads and process product sales quickly and accurately
• Record, track, and escalate issues to managers when necessary
• Manage service orders, upload documentation, and update systems with accurate information
• Perform daily tasks including inventory scans, service order updates, and paperwork completion

What Great Looks Like

Qualifications

Required

Preferred

For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies, we set the standard in safety, service excellence, and customer satisfaction. At CRST, you'll find opportunities to grow, contribute, and make an impact in a company that values relationships and results.

The CRST Core Values : Safety at the Core of All We Do Integrity in Every Decision and Action Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.

Apply today and join a team that supports customers with excellence. Your opportunity to deliver exceptional service starts here.