Front Desk Agent

Job Details

Level

Entry

Job Location

Delamar West Hartford LLC - West Hartford, CT

Secondary Job Location(s)

Undisclosed

Remote Type

N / A

Position Type

Full Time

Education Level

High School

Salary Range

Undisclosed

Travel Percentage

None

Job Shift

Job Category

Hospitality - Hotel

Description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you will not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you will also create the warm atmosphere that makes our guests feel at home in any location.

Your day to day job descriptions include :

Be the warm welcome that kicks off a memorable guest experience

Acknowledge rewards club members and returning guests

Take and manage guest bookings, upselling opportunities and telling them about ways to enjoy their stay

Handle cash and credit transactions

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge

Qualifications

We need from you great communication skills. You are the first people our guest see and will come to you with concerns as well compliments. A true attitude, being caring and wanting to make a positive difference are keys to great communication.

Flexibility in schedule. You will be required to work night, weekend and holiday shifts.

Experience. Ideally you'll have spent at least one year in a front desk orcustomer service position