Dispatch Analyst

Dispatch Analyst I

Peoples Gas is the fastest growing natural gas utility in the Southeast with career opportunities that fit your future. Our organization is diverse in people, opportunities, and careers. We foster a dynamic and inclusive workplace where safety, innovation, and collaboration are at the heart of everything we do.

The Dispatcher Analyst will be responsible for analyzing and dispatching daily workload for field technicians and contractors, ensuring route accuracy and appropriate dissemination of work for Peoples Gas System Operations. The verification of all schedules and resources will be achieved to ensure timely and reliable service to customers in accordance with the corporate business plans. Uses independent judgment to dispatch field technicians and contractors efficiently, effectively, and safely to respond to emergencies, urgent and non-emergency work orders as appropriate. Working in a fast paced and demanding environment, prioritizes work suitable to its urgency, ensures all work orders are completed, and customer appointments are kept on time. Responsible for maintaining accurate information within the Work and Asset Management (WAM) Business System. Supports Operations personnel and other resources to include and not limited to : Customer Experience, Meter Services, and Billing & Collections Departments.

This is a three-level progression. Advancement to a higher level is based on value added to the Company through increased duties, responsibilities, and accomplishments. Advancement is not automatic, i.e. based solely on time in the job, but will be based on the employee's performance, qualifications, and the business and / or technical needs of the department.

What you need to succeed :

• High school diploma or GED equivalent from an accredited school / institution.
• Minimum of four (4) years of related support work experience in an engineering, construction, or utility environment.
• Ability to work effectively in a team environment that is fast paced and highly deadline driven.
• Must communicate clearly and effectively both orally and in writing.
• Align the implementation of work completion with Business Goals.
• Ability to read and comprehend policies, procedures, and instructions.
• Must use good judgment, prioritize work assignments, work independently, and be multi-tasked oriented.

Primary duties and responsibilities :

What will give you a competitive edge?

Who will be a part of your team?

How you'll contribute?

Where and how you'll work?

Why you'll love working with us? We proudly offer a competitive total rewards package and other perks to help keep you thriving :

Whether you're launching your career or looking to advance it, Peoples Gas is the perfect place for you, offering exciting opportunities for a long-term career with a dynamic, growing company.

Incident Response Assignment

Our community relies on Peoples Gas to respond swiftly and effectively to all types of incidents, including but not limited to major storm events (e.g., extreme cold, tropical storms, hurricanes), gas leaks, equipment failures, environmental hazards, and other emergencies that may impact public safety or service continuity.

Peoples Gas depends on each team member to fulfill their primary and / or alternate roles and responsibilities during such incidents. As a Team Member of Peoples Gas, you will be assigned an Incident Response Assignment, receive training related to your role, and may participate in mock drills or exercises simulating various emergency scenarios.