Senior Endpoint Management Specialist - ITS

Category : : Professional

Subscribe : :

Department : : Information

Technology Services -

02007

Locations : : Albany,

NY

Posted : : Sep 10,

2025

Closes : : Open Until

Filled

Type : : Full-time

Ref. No. : : WF240297r

Position ID : : 192683

About University at

Albany : Established in 1844

and designated a University Center of the State University of New

York in 1962, the University at Albany's broad mission of

excellence in undergraduate and graduate education, research, and

public service engages a diverse student body of more than 17,000

students in nine schools and colleges across three

campuses.

Located in Albany, New York, New York

State's capital, the University is convenient to Boston, New York

City, and the

Adirondacks.

Job

Description : Information

Technology Services (ITS), the central IT provider at the

University at Albany, seeks applicants for a Desktop and Mobile

Computing (D&MC) Senior Endpoint Management Specialist. ITS

manages and supports nearly 7,000 university-owned faculty / staff,

classroom, conference room, and research lab desktops and mobile

devices. The D&MC Endpoint Management Specialist is a senior

position that is key to continuous improvement and delivery of

services in this large-scale operation.

The D&MC Senior Endpoint

Management Specialist is a subject matter expert in desktop and

mobile computing and provides technical leadership within service

teams. They address and resolve complex and non-standard requests

and issues. They develop and maintain strong expertise in

enterprise management applications and tools (i.e., Active

Directory, MECM, AllSight, Jamf, etc.) and steer the selection and

usage of each in achieving ITS' goals and adhering to ITS'

principles and standards.

The D&MC

Senior Endpoint Management Specialist understands the importance of

well-defined processes and promoting their adoption across large

service teams to successfully manage the pace and volume of work

required to support thousands of devices. The successful Senior

Endpoint Management Specialist independently identifies process

challenges and recommends and assists in implementing actionable

improvements and solutions to the D&MC Manager. They monitor

the flow of real-time work and act to address operational

problems.

Under the leadership and

direction of the D&MC Manager, the Senior Endpoint Management

Specialist is responsible for ensuring internal and customer-facing

documentation is created, accurate, and updated regularly. They

understand the value of documentation in promoting clarity and

cohesion for large service

teams.

Primary

Responsibilities : Enterprise

management applications and tools (i.e., Active Directory, MECM,

AllSight, Jamf, etc.)

Ensure that all enterprise

desktop and mobile device management applications and tools are

maintained, and versions updated in a timely fashion and adhere to

ITS standards, controls, security policies and

procedures.

Build and maintain advanced

technical expertise in ITS' enterprise desktop and mobile device

management applications and tools.

Stay abreast

of advances in the field and steer technical direction in D&MC,

following ITS' architecture review

protocols.

Asset

inventory maintenance, cyclical planning, budgeting, and related

projects

Develop and maintain a strong

understanding of how the inventory data structure, operational

processes to add / remove / update records, inventory dashboards and

reports, and project workload planning all play a role in planning

cyclic replacement of all D&MC

assets.

Regularly report on anomalies and

potential problems in the asset inventories for all supported

services and work to resolve.

Maintain, provide

reports and update replacement schedule and replacement cost fields

in the asset inventories for all supported service areas to support

budgeting and planning

processes.

Endpoints

service standards, efficient operations and consistent user

experiences

Provide subject matter expertise,

oversee and continuously evaluate hardware and software deployment

and support processes, their effectiveness and recommend

improvements.

Determine and document the

standard workstation and printer models and configurations for

various use cases including fac / staff, classrooms, conference

rooms, research labs; refresh standards, as

needed.

Oversee the internal and external

documentation and maintain all approved desktop and mobile

computing standards for the

University.

Regularly report on workstation

hardware, operating systems, software, and printers at risk or

outside of defined standards and work to

resolve.

Determine and document operating

system versions used for deployments; determine and manage upgrade

cycles.

Provide

day-to-day operational oversight of operations and service

offerings

Prepare technical diagrams,

configuration logs, process maps, internal and external knowledge

base articles, and other documentation, as

needed.

Provide subject matter expertise,

technical support and collaborate across ITS teams and on projects

to identify problems, devise creative solutions, and implement

proposed recommendations.

Other reasonable

duties as

assigned.

Project

Management

Serve as Project Manager on D&MC

projects.

Actively participate, as needed, in

ITS projects related to your

service(s).

Functional

and Supervisory

Relationships : Reports

to : Manager of Desktop and Mobile Computing

Services

Supervises the following positions :

None

Interacts with : ITS staff; faculty and

staff in academic, research, and business units; external

vendors / contractors / consultants; peer

institutions

Job

Requirements : Excellent

interpersonal, oral, and written communication skills.

Organize work, prioritize tasks, and manage

multiple and changing priorities.

Provide

scheduled support and consultation outside normal business hours,

including occasional evenings, holidays, or weekends, within

reasonable professional obligation and expectation.

Report to campus in-person on Mondays,

Wednesdays, Fridays, and as needed. This position is eligible to

telecommute on Tuesdays and Thursdays, following a probationary

period and with supervisor

approval.

Requirements : Excellent

Qualifications :

bachelor's degree from a college or university accredited by a U.S.

Department of Education (DOE) or internationally recognized

accrediting organization, or at least 6 years of full-time

professional experience related to the

role.

Minimum of 3 years' experience building

operating systems and application deployments in a large, complex

environment.

Minimum of 3 years' experience

documenting deployment processes that can be replicated / implemented

by field staff.

Minimum of 3 years' experience

supporting desktops and mobile devices, IT operations, or systems

administration addressing and resolving issues escalated for higher

level support.

Applicants must demonstrate an

ability to develop inclusive and equitable relationships within our

diverse campus community

Applicants must

demonstrate an ability to support diversity, equity, access,

inclusion, and belonging relative to their

role

Preferred

Qualifications :

Minimum

of 3 years' experience using Microsoft Endpoint Configuration

Manager (MECM); for operating system deployments, application

packaging and deployment, and workstation security / patch

management.

Minimum of 3 years' experience

using and maintaining active directory and group

policy.

Minimum of 3 years' experience

developing and continuously maintaining technical documentation

within a knowledge base repository.

Experience

configuring and managing a Microsoft mobile device management (MDM)

system such as Microsoft Intune.

Experience

configuring and managing an Apple mobile device management (MDM)

system such as Jamf Pro.

Experience using

PowerShell (or similar scripting language) to manage workstations,

users, AD.

Experience using and supporting

workstations running Linux operating

systems.

Working

Environment : Typical

office

environment

Additional

Information : Professional

Rank and Salary Grade : Senior Programmer / Analyst, SL-4,

$85,000-$95,000

Special Note : Visa

sponsorship is not available for this position. If you currently

need sponsorship or will need it in the future to maintain

employment authorization, you do not meet eligibility requirements.

Additionally, please note that UAlbany is not an

E-Verify employer.

The

Jeanne Clery Disclosure of Campus Security Policy and Campus Crime

Statistics Act, or Clery Act, mandates that all Title IV

institutions, without exception, prepare, publish and distribute an

Annual Security Report. This report consists of two basic parts :

disclosure of the University's crime statistics for the past three

years; and disclosures regarding the University's current campus

security policies. The University at Albany's Annual Security

Report is available in portable document format [PDF] by clicking

this link

http : / / police.albany.edu / ASR.shtml

Pursuant

to NYS Labor Law 194-A, no State entity, as defined by the Law, is

permitted to rely on, orally or in writing seek, request, or

require in any form, that an applicant for employment provide his

or her current wage, or salary history as a condition to be

interviewed, or as a condition of continuing to be considered for

an offer of employment, until such time as the applicant is

extended a conditional offer of employment with compensation, and

for the purpose of verifying information, may such requests be

made. If such information has been requested from you before such

time, please contact the Governor's Office of Employee Relations at

(518) 474-6988 or via email at

info@goer.ny.gov.

THE

UNIVERSITY AT ALBANY IS AN EO / AA / IRCA / ADA

EMPLOYER

Please

apply online via

http : / / albany.interviewexchange.com / candapply.jsp?JOBID=192683

Application

Instructions : Applicants

MUST submit the following

documents :

Resume

Cover

letter stating all the required minimum qualifications and any of

the applicable preferred qualifications

List of

3 professional references with e-mail addresses and telephone

numbers

Note :

After submitting your resume, the subsequent pages give you

instructions for uploading additional documents (i.e. cover letter

etc.).

See the FAQ for using our online

system. Please contact us if you need assistance applying through

this website.

Returning

Applicants - Login to your UAlbany Careers Account

to check your completed

application.

A review of

applications will start on October 9, 2025 and the search will

remain open until the position is

filled.