TECHNICAL ACCOUNT EXECUTIVE

Position Overview

The Technical Account Executive has a pivotal role that blends technical aptitude with business acumen to drive our offerings to new heights. This cross-functional position is responsible for managing customer expectations, delivering clear communication, and creating positive outcomes. Emphasizing communication and culture, the Technical Account Executive will craft a superior experience of delivered services, defining specific business outcomes while guiding the full sales and operations cycle.

Job Definition : Business Relationship Owner. Build a coalition of support (technical and business) with the Customer. Embrace Customer opportunity ownership in collaboration with team members, partners and the Customer.

Job Methods : Team Mobilizer and Orchestrator. Advocate for good business between us and the Customer. With approval of senior leadership and, as needed, establish an internal account team for effective engagement with the Customer. Mobilize and guide the account team and other resources for this Customer.

Responsibilities

• Identify profitable opportunities for all company products and services, contributing to the growth of the new business pipeline and enhancing revenues
• Understand the customer's buying and decision-making processes, providing guidance to the company team for navigating these processes effectively
• Present new company service and product sales opportunities that support the customer's objectives, working in partnership with leadership and sales to close deals
• Act as the primary contact for senior leadership of customers, fostering a business relationship that encompasses both technical and business support
• Achieve defined benchmarks and Key Performance Indicators (KPIs) to ensure the successful identification, engagement, and onboarding of warm leads into company
• Effectively articulate the value proposition of company services and potential business outcomes to partner organizations and their staff, demonstrating how our solutions can drive benefits for them and their customers
• Build and lead a coalition of support within company and among customers, ensuring effective collaboration and opportunity ownership
• Communicate effectively across all levels within company and the customer's organization, ensuring all stakeholders are informed and engaged
• Cultivate a base level knowledge of IT service delivery and its impact on budget, resources, and company operations
• Facilitate seamless customer onboarding experiences during and post-sale, ensuring smooth integration into company services and maximizing customer satisfaction and retention
• Ensure customer expectations are appropriately set and met, entering opportunity information in company systems as needed
• Provide detailed reporting to company leadership regarding the business health of the customer and market insights
• Proactively discover, define, report, and resolve customer concerns, contributing to the continuous improvement of company offerings

Expertise and Experience

with the capability to link the technology's value to a customer's business objectives

Expectations