Business Ops Consultant

Business Ops Consultant

Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state's largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country's fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise : Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

The Business Ops Consultant provides overall coordination, support, and maintenance necessary to ensure the proper and effective functioning of APS Operations business unit operations and / or department systems. This position requires a fundamental understanding of business operations, processes, and business unit(s) systems utilized within the organization.

As a Business Ops Consultant at APS you will :

• Participate in the development, analysis, planning, administration, communication, and implementation of a broad range of business unit, projects, processes, and practices.
• Serve as a business unit analytical expert for process analysis, data analytics, which may include identifying potential security risks, possible data breach situations, ensuring adherence to all regulatory requirements, system security, reporting, intranet web pages and other areas as defined.
• Work with other department functions to define opportunities, identify and implement solutions, and measure improvements to ensure desired results were achieved.
• Plan and assist in implementation of solutions that will maximize organizational effectiveness through the use of technology.
• Develop and maintain reports using standardized reporting protocol for business unit, company reports, and statistical summaries ensuring data integrity and consistency.
• Formulate, define, and document business processes by clearly defining project scope and objectives through research, benchmarking, and fact finding combined with a good understanding of business functions, systems and industry standards.
• Lead cross-departmental projects involving process and / or system improvements.
• May lead and / or contribute to projects with moderate or complex scope and budget.
• Assist with the development of less tenured personnel.

Minimum Requirements

Major Accountabilities

1) Participates or leads projects to formulate and define business needs, system scope modifications, and objectives through research and fact finding combined with a good understanding of business functions, systems, and industry requirements.

2) Researches, analyzes, and resolves routine to complex business / operational problems within the business units. Interfaces with IT, Systems Analysts, or vendors to resolve issues as necessary. Follows up to ensure timely resolution of problems and ensure customer satisfaction.

3) Participates in or oversees analysis, planning, and implementation of enhancements to new and existing processes, which may include new systems and / or enhancements to existing systems. Ability to gather and write moderate requirements based on business needs with consideration of business goals and future needs.

4) Provides input and gathers functional requirements, policy / procedure interpretation, and future business system needs. For smaller projects, may coordinate assigned phases of project planning and execution, including estimating resources and tasks, creating, managing and controlling project schedules and resources.

5) Using quantitative metrics, analyze process designs, workflows, and suggests process improvement initiatives, which may include potential technology solutions to streamline, automate, and / or improve process efficiencies.

6) With limited direction, coordinates and participates in the development of effective business cases using sound cost / benefit analysis. Keeps apprised of current and emerging trends for business unit.

7) Provides operational support for business area and multiple systems including, but not limited to, researching and resolving system problems, gap analysis, training identification and delivery, and data integrity audits.

8) Writes, maintains, and supports a variety of reports or queries utilizing appropriate reporting tools. Assists in the development of standard and complex reports for business unit. Assists in the development and maintenance of standardized business reporting protocol and ensures data integrity and consistency in all reporting aspects.

9) May monitor and track business goals, activities, performance monitoring, and issues for an assigned unit(s) to keep management apprised of business unit activities.

10) Actively shares knowledge of business / technical environment, priorities, and processes to less tenured personnel.

11) Conducts research, performs data analysis, and reports findings through formal presentations.

12) Participates in project assignments as a lead or a key member. Responsible for coordinating activities within the business areas. Direct areas of project responsibility to include needs analysis, scope definition, testing strategy, implementation, and user acceptance. May support application / system training to functional users.

13) May be responsible for managing access, security for business systems, and ensuring appropriate data security controls including process and system documentation.

14) Maintains documentation of processes, guidelines, tools, procedures, and training aids required to support business unit.

15) May participate in the planning, development, and administration of business unit's budget functions.

Hybrid : Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person). In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.