Director of Client Solutions & Support

Location : Remote

Employment Type : Full-Time

Position Overview

The Director of Client Solutions and Support serves as the sales and client engagement leader for the organization, overseeing the execution of client acquisition, onboarding, and support. As a recognized Third-Party Servicer for Title IV Federal Financial Aid Programs , we partner with colleges and universities nationwide that rely on our expertise for timely, accurate, and compliant solutions.

This role is ideal for an experienced Title IV professional with demonstrated leadership in sales, client relations, and operational excellence. The successful candidate will be responsible for driving organizational growth through thoughtful strategy, collaborative execution, and consistent delivery of high-quality service.

Key Responsibilities

• Manage the full sales process from lead to contract execution. Conduct client discovery sessions to assess institutional needs and craft tailored service proposals. Lead targeted outreach and marketing efforts to generate new business opportunities. Oversee onboarding of new clients and ensure smooth transition to production and accounting systems. Collaborate across departments to allocate resources and ensure service delivery excellence. Monitor market trends and federal policy changes to adapt outreach strategies and maintain compliance alignment.

Qualifications

Bachelor’s degree in Business, Higher Education Administration, or related field (or equivalent experience). Minimum of 3–5 years in client services, operations, or sales with Director-level experience in Title IV Federal Financial Aid programs . Proven ability to identify institutional risks, develop solutions, and communicate effectively with senior leadership. Exceptional organizational and communication skills. Proficiency with Microsoft Office, CRM systems, and marketing / email automation tools. Core Competencies

Analytical and strategic thinker with strong problem-solving ability. Skilled relationship builder and consultative communicator. Highly organized and adaptable in a dynamic, fast-paced environment. Client-centered, collaborative, and results-oriented. Join Our Team

This is an exceptional opportunity to apply your Title IV knowledge and client service experience in a leadership capacity that directly impacts institutional success and organizational growth.

Submit your application today to help shape the future of higher education compliance and client support.