Talent.com
No longer accepting applications
Patient Access Representative

Patient Access Representative

National Jewish HealthDenver, CO, US
7 days ago
Job type
  • Full-time
  • Part-time
Job description

National Jewish Health is seeking an Patient Access Representative to join our reputable and well-known team. This position is patient-focused and provides excellent customer service to ensure a flawless patient visit. This position is required to work in-person on our main campus, located at Colorado Blvd and Colfax Ave.

Admission Services Representatives at National Jewish Health are primarily responsible for :

  • Registration, and clerical duties associated with registering patients for doctor's visits.
  • Meeting with patients and / or the patient's caregiver as they are coming to their appointment, and obtain the necessary demographic information and insurance documentation for their appointment.

Successful candidates in this position are motivated to help our patients make their journey to better health positively, possess empathy, and an understanding of our patient's needs. Our team consistently does the right thing in every interaction, ensuring a flawless patient visit.

The Patient Access Representative is dedicated to exceptional customer service and displays working knowledge of computer systems.

As the leading respiratory hospital in the nation, National Jewish Health is pioneering a new era of preventive and personalized medicine. By combining our efforts in comprehensive care, academic education and ground-breaking research, we're able to develop treatments that help our patients live more productive lives. We breathe science so our patients can breathe life.

Position Summary

The Admission Services Representative is the first on-site point of contact for patients at National Jewish Health. This position is responsible for registering patients, providing outstanding customer service, updating PatientTrak and maintaining regulatory compliance.

Essential Duties

  • Provides excellent customer service to patients, physicians, co-workers and clinical staff including : greeting patients, answering questions, and providing direction and instructions as necessary.
  • Completes the patient registration process by ensuring accounts open and appointments occur on the correct account. Verifies insurance coverage is current, authorizations and referrals are in place accurately and timely. Print Facesheet, labels and patient schedules as needed.
  • Collect payments from patients and accurately reconciles cash.
  • Scans documentation, insurance cards and photo IDs. Accurately transfers information to appropriate systems.
  • Maintains knowledge of NJH clinical operations, opening / closing procedures and expertise of the following systems : Affinity Registration, EMR, Passport, Tempus, Touchscan, Virtual merchant, PatientTrak, and iPad systems.
  • Keeps up to date and actively educated about new insurance updates and policies.
  • Confirms patient appointments and follows late patient procedures.
  • Assures that workflow processes are followed according to policy and Joint Commission requirements.
  • Assist with various reports and tasks.

    • Other Duties

  • None

    • Competencies

  • Accountability : Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
  • Adaptability : Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
  • Attention to detail : Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
  • Customer Focus : Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs.
  • Decision Making : Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
  • Informing and Communicating : Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
  • Peer Relations : Interacts with others in a constructive, positive, and respectful manner, regardless of individual differences. Assists team members or co-workers in achieving personal goals and completing assignments.

    • Supervisory or Managerial Responsibility

    None

    Travel

    None

    Core Values

  • Be available to work as scheduled and report to work on time.
  • Be willing to accept supervision and work well with others.
  • Be well groomed, appropriately for your role and wear ID Badge visibly.
  • Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
  • Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
  • Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
  • Wears appropriate PPE as outlined by the infection control policies and procedures.
  • Demonstrates compliance with all state, federal and all other regulatory agency requirements.

    • Minimum Qualifications

  • Education : High School Diploma or equivalent required
  • Work Experience : 1 year of customer service experience required. 1 year of medical front office experience, admissions and / or patient registration preferred.
  • Special Training, Certification or Licensure : None

    • Salary Range : $20.69 to $27.36. Candidates who are bilingual speaking Spanish will receive an additional $1.00 / hour language differential.

    Benefits

    At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

  • Comprehensive Medical Coverage : Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
  • Paid Time Off : Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
  • Dental & Vision Plans : Coverage effective the first of the month after hire.
  • Retirement Savings : 403(b) plan with employer contributions after two years.
  • Wellness Incentives : Earn up to $200 annually for preventive health activities.
  • Tuition Reimbursement : Up to $5,250 annually for full-time and part-time employees.
  • Child Care Assistance : Childcare Flex Spending Account (FSA) with annual employer contribution.
  • Loan Forgiveness : Public Service Loan Forgiveness (PSLF) eligible employer.
  • Disability & Life Insurance : Employer-paid plans and optional buy-up choices.
  • Voluntary Benefits : Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
  • Exclusive Discounts : Savings on local services, insurance, and RTD bus passes.

    • Application Deadline : This position will be open for a minimum of three days and until a top applicant is identified.

    Create a job alert for this search

    Patient Representative • Denver, CO, US

    Related jobs
    Patient Access Representative-3

    Patient Access Representative-3

    MUSCSouth Carolina, United States
    Remote
    Full-time
    Provide administrative coverage at the front desk of the HIV and STD Clinic including monitoring the clinic appointment line to include scheduling appointments for clients from outside medical, hos...Show moreLast updated: 30+ days ago
    • New!
    Patient Access Specialist

    Patient Access Specialist

    UCHealthLittleton, CO, United States
    Full-time
    Location : Patient Access Specialist positions available in primary care and specialty care clinics in Colorado Springs.FTE : Full-time positions, several opportunities available.Pay is dependent on ...Show moreLast updated: 14 hours ago
    • Promoted
    Patient Services Representative

    Patient Services Representative

    US Fertility, LLCEnglewood, CO, US
    Full-time
    Enjoy what you do while contributing to a company that makes a difference in people’s lives.Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks...Show moreLast updated: 14 days ago
    • Promoted
    Patient Service Representative

    Patient Service Representative

    U.S. Radiology SpecialistsLittleton, CO, US
    Full-time
    US Radiology is one of the largest and most progressive radiology groups in the country.Our mission is to make the best of radiology better to improve lives. With over 5,000 team members and over 17...Show moreLast updated: 2 days ago
    • Promoted
    Patient Service Representative

    Patient Service Representative

    Radiology Imaging AssociatesLittleton, CO, US
    Full-time +1
    Patient Service Representative | Southwest Littleton, CO.Reporting to Site Supervisor, Clinical Operations.Invision Sally Jobe (ISJ) is a network of imaging centers built and managed through a part...Show moreLast updated: 25 days ago
    • Promoted
    Patient Access Representative

    Patient Access Representative

    VirtualVocationsLittleton, Colorado, United States
    Full-time
    A company is looking for a Patient Access Representative (Non-Exempt).Key Responsibilities Facilitate patient registration and appointment scheduling Verify patient insurance information and eli...Show moreLast updated: 1 day ago
    • Promoted
    Patient Access Representative II

    Patient Access Representative II

    National Jewish HealthDenver, CO, US
    Full-time +1
    To schedule patient appointments for physician and ancillary services.To accurately collect all necessary patient demographic and insurance information. To maintain communications with both patients...Show moreLast updated: 4 days ago
    Patient Access Representative

    Patient Access Representative

    GuidehouseRemote, US
    Remote
    Full-time
    Toggling multiple systems & applications.Census Reconciliation- Hospital vs.Insurance verification, mapping correct plan codes to insurance types. Hold codes- Identify and Hold encounters pendin...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Services Representative

    Patient Services Representative

    Urology Associates - DenverLittleton, CO, US
    Full-time
    You are the face of the practice.You need to be able to handle the patient’s needs with grace and efficiency ensuring accuracy at all levels of contact. Interacts with all levels of the URA bu...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Access Specialist - Float Pool

    Patient Access Specialist - Float Pool

    UC HealthAurora, CO, US
    Full-time
    UCHealth UCHlth Anschutz Outpt Pavilion, US : CO : Aurora.Pay is dependent on applicant's relevant experience.Performs receptionist, registration, and clerical duties associated with registering patien...Show moreLast updated: 1 day ago
    • Promoted
    Patient Representative PRN

    Patient Representative PRN

    HCA HealthcareLittleton, CO, US
    Full-time
    Do you have the PRN career opportunities as a(an) Patient Representative PRN you want with your current employer? We have an exciting opportunity for you to join CareNow which is part of the nation...Show moreLast updated: 16 days ago
    Patient Access Coordinator

    Patient Access Coordinator

    Hanger ClinicWheat Ridge, Colorado
    Full-time +1
    With a mantra of Empowering Human Potential, Hanger, Inc.O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service.Ha...Show moreLast updated: 10 days ago
    • Promoted
    Patient Services Representative

    Patient Services Representative

    Shady Grove FertilityEnglewood, CO, US
    Full-time
    Enjoy what you do while contributing to a company that makes a difference in people's lives.Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks exper...Show moreLast updated: 12 days ago
    Epic Patient Access Advisor

    Epic Patient Access Advisor

    Prominence AdvisorsUS
    Remote
    Full-time
    Quick Apply
    Prominence Advisors is always on the lookout for exceptional talent to join our team.We're especially interested in professionals certified in . Epic Patient Access Applications.At Promine...Show moreLast updated: 30+ days ago
    Patient Access Specializations Coordinator

    Patient Access Specializations Coordinator

    Care Options for KidsDenver, CO, USA
    Full-time
    We seamlessly integrate into children’s lives by bringing individualized care to children where they live, work, and play. We empower our community of clinicians to meet children where they are by ....Show moreLast updated: 15 days ago
    • Promoted
    • New!
    Patient Services Representative

    Patient Services Representative

    American Baptist Homes of the MidwestWheat Ridge, CO, United States
    Full-time
    Begin a rewarding careerjoin Mountain Vista Senior Living as a .Apply today and receive a response within.Why choose Mountain Vista Senior Living? . Great compensation and the opportunity to pursue ...Show moreLast updated: 6 hours ago
    • Promoted
    Patient Service Representative

    Patient Service Representative

    Invision Sally JobeLittleton, CO, US
    Full-time +1
    Patient Service Representative | Southwest Littleton, CO.Reporting to Site Supervisor, Clinical Operations.Invision Sally Jobe (ISJ) is a network of imaging centers built and managed through a part...Show moreLast updated: 24 days ago
    • Promoted
    Patient Access Supervisor - Montbello

    Patient Access Supervisor - Montbello

    Denver HealthDenver, CO, US
    Full-time
    We are recruiting for a motivated Patient Access Supervisor - Montbello to join our team!.We are here for life's journey. Where is your life journey taking you?.Being the heartbeat of Denver means o...Show moreLast updated: 8 days ago
    Patient Access Specialist

    Patient Access Specialist

    INTEGRIS HealthOK, United States
    Full-time
    The Patient Access Specialist is responsible for the provision of patient access activity for ancillary, diagnostic, surgical and emergency services as assigned to facilitate efficient operations, ...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Service Representative

    Patient Service Representative

    Intermountain HealthcareDenver, CO, US
    Full-time
    The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients.This role embodies Intermountain values and focuses on establishing collaborative relation...Show moreLast updated: 30+ days ago