Technical Services Training & Compliance Manager

Technical Services Training & Compliance Manager

Role : Technical Services Training & Compliance Manager at Merlin Entertainments

Location : On-site

Reports to : Technical Services Director

Role Summary

Safety is paramount in everything we do. This role is part of the Training & Compliance team within Technical Services. The manager develops, implements, and monitors policies, procedures, and standards related to rides maintenance and facilities compliance, ensuring alignment with Merlin's requirements and safety standards. They collaborate with external inspectors and auditors, oversee ride modifications and new ride installations, and conduct investigations to support continuous improvement and operational safety.

Main Responsibilities

• Keep Safety as the top priority.
• Operational
• Review and approve changes to ride structures and verify compliance with standards, including manufacturer requirements.
• Collaborate with manufacturers to update safety policies, procedures, and manuals.
• Provide direction, coaching, and development to line management for ride- and facilities-related programs.
• Partner with resort teams and Merlin project teams to deliver ride improvement projects with proper documentation and site work.
• Monitor and report progress on group initiatives and updated policies.
• Develop and maintain ride and facilities management plans to ensure regulatory and best-practice compliance.
• Assess information for incident or near-miss investigations and summarize findings across departments.
• Ensure effective communication of standards across resort departments.
• Draft, implement, and review ride-related and facilities management standards and procedures.
• Conduct audits of maintenance activities for compliance with internal standards and manufacturer / third-party requirements.
• Ensure alignment with relevant safety legislation and standards (e.g., Merlin, EN, ISO, ASTM).
• Evaluate training material, content, delivery, and assessment for ride and attraction inspection and operation.
• Develop operational policies, procedures, and training programs including health and safety.
• Disseminate critical information to leadership and frontline employees.
• Other duties as assigned.
• Financial
• Collaborate with senior leadership to participate in budgeting and cost / revenue projections.
• Monitor department profit and loss and understand upstream / downstream spending effects.
• People
• Collaborate to establish cohesive operational standards; evaluate, train, and coach the team; lead a team of 3-6 training & compliance professionals.
• Creativity & Communication
• Partner with Rides Maintenance and Facilities management to identify improvements and ensure compliant programs.
• Liaise with enforcement bodies for ride-related incidents or issues as they relate to incidents, near-misses, compliance, or complaints.
• Engage with third-party training establishments and training accreditation bodies as needed.
• Identify and deliver rides maintenance- and facilities-related training; reflect business needs in training programs.
• Present business cases to senior leadership for improvements, capital investments, or identified needs.
• Support development and delivery of new projects / attractions (concept / design / construction / handover / operation / project management).
• Collaborate with resort Health, Safety & Security on reporting, investigations, and training initiatives within the department.
• Support resort complaint handling and LLFR-related legal cases when required.
• Applied Knowledge & Specialist Skills
• Serve as the local reference point for all rides-maintenance and facilities standards.

Health & Safety

Employees are responsible for the safety of themselves, colleagues, and guests, following Group Policy and local law. They must follow safe working procedures and report incidents for investigation as appropriate.

Required Skills and Qualifications

Education

A Bachelor's degree (or equivalent education and experience) in business, management, or related field is preferred.

Preferred Qualifications

Physical Demands

Work Environment

Other Job Requirements

Benefits

Benefits of joining Merlin Entertainments include comprehensive health care, generous PTO, Merlin Magic Pass, recognition programs, 401(k) with company matching, tuition reimbursement, and opportunities for learning and advancement.

Pay Range

Competitive

Seniorities, Employment type, Job function, Industries

J-18808-Ljbffr