Operations Manager

Job Description

Job Description

Salary : 65,000 - 70,000

Psst... we make applying easy AND we promise a human reviews every application. At SOR, you will never have your resume sorted into the trash can by some unthinking AI filter. In return, we ask for your answers to come from you as well - not AI. The more genuine, the better so we can all find the right fit. Thanks!)

Operations Manager Raleigh, NC

Full-time, MF 7 : 30AM-3 : 30PM most days, 100% in-person)

We are :

A high-performing exterior property service company thats grown fast through strong hiring, rigorous execution, and high client retention. Our reputation is built on consistency, professionalism, and smart use of tech in an industry thats usually behind the curve. We provide property services like pressure washing, gutter cleaning, window cleaning, and more for HOAs, apartment communities, office buildings, and retail centers.

You are :

A detail-oriented manager who thrives on excellent customer outcomes, accountability, and operational excellence. You have field leadership experience and arent afraid of documentation, difficult conversations, or enforcing standards. You believe performance and professionalism go hand in handand you hold both your team and yourself to high expectations.

You want a chance to make your mark by leading a team that delivers real value every day.

About the Role :

This role leads technician teams in the Raleigh market. You'll own execution of services, technician development, and administrative compliance. Youll be responsible for building a high-accountability, high-performance culture and ensuring jobs are done safely, efficiently, and to spec.

You will work closely with branch leadership, our internal support teams, and your direct reports to deliver consistent, high-quality results. This is not a desk jobyoull lead in person at our warehouse, in your office, and in the field, every day.

Key Responsibilities :

Crew Leadership & Team Performance

• Lead daily check-ins and maintain personal visibility with crews
• Know your team members goals, strengths, and improvement areas
• Coach technician performance and enforce accountability
• Administer feedback, recognition, and discipline as needed
• Promote a culture of ownership, compliance, and continuous improvement

Service Execution & Quality Oversight

Administrative Compliance

Who Thrives in This Role :

Requirements :

Preferred Experience :

Compensation & Benefits :

Work Environment :

SOR runs on results, values, and execution. Youll be supported, but not coddled. We believe in clear expectations, honest feedback, and lifting each other up through shared standards and accountability. We're a strong team and adding you will make us stronger!

SOR is an equal opportunity employer and follows all applicable laws. Applicants must be authorized to work in the U.S.; we do not sponsor visas. SOR uses e-Verify and may request voluntary demographic data for EEO reporting.