Head of Customer Success, Enterprise

Builder.io is looking to add an accomplished customer success leader to our growing team. As Head of Customer Success, Enterprise you will partner closely with the VP of Customer Experience to build and develop a world-class Customer Success team focused on driving retention, growth, and adoption within Builder's largest, most strategic accounts.

You will play a pivotal role in driving our mission forward, leading a high-performing team that sits at the intersection of design, code, and AI. Your team will help the world's most innovative companies realize the full value of Builder's Visual Development Platform, including our Fusion and Publish products, transforming how they build and scale digital experiences.

We're looking for a strategic, results-driven leader who knows how to grow enterprise accounts : someone who can connect product usage to real business value, expand adoption across teams and regions, and turn initial wins into long-term, organization-wide success. This is an ideal opportunity for a dynamic leader with a proven record of driving measurable outcomes in retention and growth while building structure and accountability in a high-velocity environment.

As Head of Customer Success, Enterprise, you will…

• Hire, develop, and coach a world-class team of Enterprise Customer Success Managers to deliver exceptional customer outcomes.
• Drive gross and net dollar retention across the enterprise segment through proactive renewal and expansion strategies.
• Partner cross-functionally with Sales, Product, and Customer Engineering to align on strategy, drive adoption, and ensure customer success at scale.
• Implement an operating rhythm that brings structure, predictability, and visibility to the enterprise book of business.
• Build scalable systems that connect product usage data to human engagement — identifying opportunities for organic growth and enterprise-wide adoption.
• Champion a consistent, value-based customer narrative that links Builder adoption to measurable business results.
• Serve as the internal voice of the enterprise customer, influencing product direction, feature prioritization, and go-to-market strategy.

You will thrive in this role if you have…

The items above are a starting point for a conversation, not a hard list of requirements. If this role excites you, we hope you will apply.

Why Builder.io?

What Builder.io offers you :

About Builder.io :

Builder.io is pioneering the space between design and development, creating a new category of Visual Development Platform that transforms how teams build digital products. Our Visual Copilot technology bridges the gap between Figma designs and production code, enabling teams to build interactive features using natural language while working with their actual code, data, and APIs. Alongside our code generation capabilities, our CMS empowers organizations to skip code generation altogether and publish updates to any live site or app in a couple clicks. Trusted by leading mid‑market to enterprise‑level companies like JCrew, Vimeo, and Anheuser Busch, we're focused on eliminating the traditional bottlenecks between design, development, and content management.

Builder.io is committed to growing an inclusive and diverse team. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

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