Talent.com
TESRS - Staff Services Officer I
TESRS - Staff Services Officer IAustin Staffing • Austin, TX, US
TESRS - Staff Services Officer I

TESRS - Staff Services Officer I

Austin Staffing • Austin, TX, US
5 days ago
Job type
  • Full-time
Job description

Staff Services Officer I

The Texas Emergency Services Retirement System is a pension system for volunteer firefighters and first responders in Texas.

Physical Work Address :

North Lamar Boulevard Building

4800 N. Lamar Blvd., Suite 320

Austin, Texas 78756

Tesrs Offers :

  • Flexible work schedule
  • Telecommuting options after 6-month probationary period has been successfully completed
  • Work-life balance
  • Up to 96 hours of accrued vacation per year
  • 96 hours of accrued sick leave per year
  • 12 holidays + other optional holidays per year
  • Paid comprehensive medical insurance for full-time employees; State of Texas pays 50% of the premium costs for dependents

General Description :

The Staff Service Officer performs routine (journey-level) staff services work supporting the Executive Director and the Texas Emergency Services Retirement System (TESRS) staff. Work includes planning, directing, and coordinating several staff services functions such as administrative, accounting, purchasing, property, records, and retirement benefits. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

Duties :

  • Provide technical assistance to executive director and staff related to various staff services functions.
  • Provide front desk reception coverage, distribute mail, and maintain the daily mail log
  • Purchasing Liaison tasks include working with Accountant and Contract Specialist to ensure the accurate and timely processing of purchase requisition.
  • Property Liaison tasks include working with Property Manager to coordinate maintenance, repairs, and janitorial services. Responsibilities also include submitting work order requests, managing property transfers, and assisting with the annual inventory.
  • Open Records Liaison tasks include working with the Open Records Coordinator on public information requests and sending out related correspondence.
  • Records Liaison tasks include working with Records Retention Coordinator on classifying, storing, accessing, and retrieving agency records and information. Responsibilities also include identifying and transferring inactive records, as well as preparing records for storage or destruction.
  • Retirement Benefits Liaison tasks include working with the Retirement Benefits Team to enroll department members and chiefs into the retirement system. This role provides support by responding to departmental inquiries regarding retirement benefits and assisting with the processing of data changes in the system. Additional responsibilities include directing callers to the appropriate website, informing members about required forms, and transferring calls to the Benefits Team as needed. The liaison may also assist the Benefits Team during peak periods, such as Annual Reporting and Membership Reconciliation.
  • Information Technology Liaison tasks include working with Data Technology Officer on technical writing, developing flowcharts and creating process documentation.
  • Performs related work as assigned.
  • Work Hours :

    Eight-hour work schedule between 8 : 00 a.m. to 5 : 00 p.m., 40-hour week, Monday Friday with occasional work schedule variance when necessary. Hours may change based on business need.

    Performance Evaluation :

    New employees will be evaluated after six months of employment. The next time new employees will be evaluated is after their first 12 months of employment with that evaluation covering the entire 12-month period.

    Qualifications :

    Minimum Qualifications :

  • Graduation from a standard senior high school or equivalent. Graduation from an accredited four-year college or university with major coursework in business administration, budget preparation, insurance, or a related field is generally preferred. Experience and education may be substituted for one another.
  • One (1) year of experience in performing a variety of office and / or administrative support work.
  • One (1) year of experience in customer service.
  • One (1) year of experience using Microsoft Office (Word and Excel) to produce documents, reports and forms.
  • One (1) year of experience in performing data entry and utilizing a database system to perform database maintenance.
  • Knowledge, Skills, and Abilities :

  • Knowledge of administrative and clerical support work and procedures; general office and computer equipment; data entry procedures and systems; spelling, punctuation, and grammar; principles of good customer service.
  • Ability to prepare and maintain records, files, and reports; implement administrative systems and procedures and to interpret rules, regulations, policies and procedures; respond to public inquires in a timely manner; transfer incoming calls to appropriate personnel; greet and direct visitors; work well independently, and as a member of a team; communicate clearly; prioritize and manage multiple tasks; problem solve; work under moderate supervision and exercise initiative.
  • Skill in Microsoft Office Word (formatting, headers / footers, mail merges and tables); Microsoft Office Excel (formulas, tables, pivot tables); Microsoft Office Outlook (manage multiple inboxes, archive documents, rule setting); Adobe Acrobat PDF (create and edit PDFs); DocuSign or other form of electronic signature software preferred; problem solving / troubleshooting and researching information; using office equipment such as personal computers, printers, facsimile, scanner and multi-line telephone system; and patience and courtesy.
  • Military Preference :

    To receive militarys preference a copy of your DD214 (Member 4) is required. Veterans, Reservist or Guardsmen with an MOS or additional duties that fall within the essential duties of the job position or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position. If selected for the position the following must be provided for proof of military preference :

  • Veteran must provide form DD 214
  • Surviving Spouse or Orphan must provide DD 1300 or DD 214
  • Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditors Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditors Office Military Crosswalk Guide. The Texas Veterans Commission provides helpful employment information Go to : http : / / www.texasskillstowork.com, http : / / www.onetonline.org, https : / / hr.sao.texas.gov / CompensationSystem / JobDescriptions / or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications / requirements and skill sets.

    Create a job alert for this search

    Service Staff • Austin, TX, US

    Related jobs
    Service Readiness Manager, Ops Tech Solutions (OTS)

    Service Readiness Manager, Ops Tech Solutions (OTS)

    Austin Staffing • Austin, TX, US
    Full-time
    Service Readiness Team Manager.We are seeking an experienced and strategic leader to oversee our Service Readiness Team.This team includes Knowledge Management, Service Transition, and Training Coo...Show more
    Last updated: 22 days ago • Promoted
    Subject Matter Expert II – Logistics Response Recovery

    Subject Matter Expert II – Logistics Response Recovery

    E Logic • Austin, Texas, USA
    Full-time
    This role will be remote but at any moment the government can change it to onsite with a 30 days advance written notice.Advise on resource allocation and federal reporting.Review complex cost and a...Show more
    Last updated: 17 days ago • Promoted
    Water Resources Analyst (RESA II)

    Water Resources Analyst (RESA II)

    University of Texas at Austin • Austin, TX, United States
    Permanent
    Water Resources Analyst (RESA II).Expected to Continue Until Aug 03, 2027.A researcher with a strong background in hydrology, numerical / analytical modeling, programming, and data management / analyti...Show more
    Last updated: 30+ days ago • Promoted
    Water Resources Analyst (RESA III)

    Water Resources Analyst (RESA III)

    University of Texas at Austin • Austin, TX, United States
    Permanent
    Water Resources Analyst (RESA III).Expected to Continue Until Aug 03, 2027.A researcher with a strong background in hydrology, numerical / analytical modeling, programming, and data management / analyt...Show more
    Last updated: 30+ days ago • Promoted
    HR Operations Analyst III

    HR Operations Analyst III

    TEL • Austin, Texas, USA
    Full-time
    Lets search for your next career at TEL.Use the form below to search our current opportunities and then apply.Please consider joining our Talent Community so that we may continue to engage with you...Show more
    Last updated: 14 days ago • Promoted
    Logistics Disaster Response Recovery Specialist II

    Logistics Disaster Response Recovery Specialist II

    E Logic • Austin, Texas, USA
    Full-time
    Logistics Disaster Response Recovery Specialist II.DSHS logistics and supply-chain tracking for FEMA / TDEM disaster-recovery missions. This role will be remote but at any moment the government can ch...Show more
    Last updated: 18 days ago • Promoted
    Professional Services Operations Analyst

    Professional Services Operations Analyst

    SailPoint • Austin, Texas, USA
    Full-time
    The Operations team plays a critical role in enabling the success of our Professional Services organization by ensuring operational excellence across billing project setup reporting and financial p...Show more
    Last updated: 19 days ago • Promoted
    Service Desk Technician

    Service Desk Technician

    TEKsystems • Austin, TX, United States
    Full-time
    Job Title : • Service Desk Analyst.Schedule : •Monday-Friday, 7 : 00 AM-3 : 30 PM (Hybrid : 3 days onsite, 2 days remote after 90 days). Approximate Start Date : • December 15, 2025.Type : •Contract (18 months...Show more
    Last updated: 20 days ago • Promoted
    Stores Clerk III

    Stores Clerk III

    University of Texas at Austin • Austin, TX, United States
    Full-time
    Business and Financial Services.The Business and Financial Service (BFS) Warehousing team mission as an inventory management team is to ensure the availability of material when it is required, whil...Show more
    Last updated: 30+ days ago • Promoted
    Service Desk Manager II, Ops Tech Solutions (OTS)

    Service Desk Manager II, Ops Tech Solutions (OTS)

    Amazon • Austin, Texas, USA
    Full-time
    We are seeking an experienced Service Desk Manager to lead our Enterprise IT Service Desk.This critical role oversees the day-to-day operations including managing a team of Service Desk Analysts dr...Show more
    Last updated: 1 day ago • Promoted
    Financial Aid Officer III - UT for Me, Powered by Dell Scholars

    Financial Aid Officer III - UT for Me, Powered by Dell Scholars

    University of Texas at Austin • Austin, TX, United States
    Full-time
    Financial Aid Officer III - UT for Me, Powered by Dell Scholars.Our goal is to recruit and support staff and students with a wide range of backgrounds, ideas and viewpoints.Must be eligible to work...Show more
    Last updated: 1 day ago • Promoted
    Senior Escrow Officer

    Senior Escrow Officer

    Radian Group • Austin, Texas, USA
    Full-time
    See yourself at Radian We see you here too.For the person you are and the potential you hold.Thats why weve embraced a new way of working that lets our people across the country be themselves be th...Show more
    Last updated: 12 days ago • Promoted
    Disaster Recovery Specialist IV

    Disaster Recovery Specialist IV

    E Logic • Austin, Texas, USA
    Full-time
    Disaster Recovery Specialist IV.FEMA financial documentation project reconciliation and team coordination for DSHS recovery programs. This role will be remote but at any moment the government can ch...Show more
    Last updated: 18 days ago • Promoted
    Industry Engagement & Program Officer, Texas McCombs

    Industry Engagement & Program Officer, Texas McCombs

    The University of Texas at Austin • Austin, TX, United States
    Full-time
    Industry Engagement & Program Officer, Texas McCombs.Red McCombs School of Business.Texas McCombs is a top business school at the center of one of the most innovative cities in the U.The McCombs co...Show more
    Last updated: 2 days ago • Promoted
    Industry Engagement & Program Officer, Texas McCombs

    Industry Engagement & Program Officer, Texas McCombs

    University of Texas at Austin • Austin, TX, United States
    Full-time
    Industry Engagement & Program Officer, Texas McCombs.Red McCombs School of Business.Texas McCombs is a top business school at the center of one of the most innovative cities in the U.The McCombs co...Show more
    Last updated: 3 days ago • Promoted
    Disaster Recovery Specialist II

    Disaster Recovery Specialist II

    E Logic • Austin, Texas, USA
    Full-time
    Disaster Recovery Specialist II.Texas DSHS in FEMA financial cost-recovery operations.The role focuses on reviewing invoices validating documentation and assisting in federal reimbursement processe...Show more
    Last updated: 17 days ago • Promoted
    Disaster Recovery Specialist III

    Disaster Recovery Specialist III

    E Logic • Austin, Texas, USA
    Full-time
    Disaster Recovery Specialist III.Texas DSHS in FEMA financial cost-recovery operations.The role focuses on reviewing invoices validating documentation and assisting in federal reimbursement process...Show more
    Last updated: 17 days ago • Promoted
    TX DIR-Help Desk 1 #OCANov25HD

    TX DIR-Help Desk 1 #OCANov25HD

    Knowledge Builders • Austin, Texas, USA
    Full-time
    Office of Court Administration requires the services of 2 Help Desk 1 hereafter referred to as Candidate(s) who meets the general qualifications of Help Desk 1 Technical Services Help Desk and Oper...Show more
    Last updated: 7 days ago • Promoted