Director of Partner Management

Director Of Partner Management & Operations

Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp!

This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world.

What We're Looking For :

Nexamp is hiring for a Director of Partner Management & Operations is responsible for leading Nexamp's third-party sales partnerships, with a particular focus on residential door-to-door (D2D) vendors. This impactful role drives partner strategy, operational excellence, and compliance across all vendor engagements. By providing strategic oversight, operational rigor, and performance accountability, the Director ensures that vendor relationships not only meet but exceed Nexamp's growth, quality, and regulatory goals.

The ideal candidate brings deep experience in sales vendor management, operational process improvement, and leadership. You will serve as a strategic partner internally and externally, balancing performance management with innovation in vendor programs.

You will be hybrid out of Boston, MA. You will report to the SVP, Marketing, Brand & Customer Experience.

What You'll Do :

• Own the overall strategy, management, and success of Nexamp's residential sales vendor program.
• Provide strategic direction to vendors, ensuring alignment with Nexamp's growth targets and sales quality standards.
• Build and maintain senior-level relationships with vendor leadership teams.
• Oversee vendor onboarding, training, and ongoing support to drive consistent results.
• Lead the design and optimization of end-to-end vendor operational processes (from onboarding through performance management).
• Implement scalable systems, tools, and workflows that support vendor success while ensuring compliance with regulatory standards.
• Identify and resolve operational bottlenecks in collaboration with cross-functional teams (Sales, CX, Legal, Product, etc.).
• Develop and maintain detailed process documentation and training resources.
• Establish, track, and report on key vendor performance metrics (sales conversion, quality, compliance).
• Drive accountability by creating performance improvement plans where necessary.
• Provide actionable insights through data analysis and dashboard reporting.
• Own forecasting, pipeline visibility, and vendor sales capacity planning.
• Lead quality assurance initiatives, including monitoring issue resolution, TPV (third-party verification) processes, and trend reporting.
• Partner with Legal and Compliance to enforce D2D regulatory requirements and internal standards.
• Continuously improve QA protocols and vendor training to ensure best-in-class compliance.
• Manage and mentor Partner Managers and Community Engagement Associates (direct or matrixed).
• Build a high-performing team with a culture of accountability, collaboration, and operational rigor.
• Serve as a subject matter expert and senior advisor on vendor strategy and operations across the organization.

What You'll Bring :

If you don't meet 100% of the above qualifications, but see yourself contributing, please apply.

At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.

You'll love working here because not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, and cell phone reimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!

The reasonably estimated salary for this role at Nexamp ranges from $130,000 - $155,000. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Company's stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location.

Nexamp's People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes.