Technical Business Systems Analyst

Provides first line of support for problem resolution and / or recommendations on selected products and services.

Day to Day :

• Monitor equipment through Caterpillar Marine Digital Tools

o Review equipment alerts

o Act on alerts with Technical Lead, CORE Manager, Fleet Manager, and customers

o Provide comments on actions

o Cross-reference digital tools while troubleshooting

Communicate noted issues to customers through the Salesforce platform

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy :

Required Skills & Experience

Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, accurately interpret ideas, information, needs through the application of appropriate communication behaviors.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.