Driver Management Team Lead

Join to apply for the Driver Support Team Lead role at Lalamove

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Join to apply for the Driver Support Team Lead role at Lalamove

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. With 1600+ employees across SEA and LATAM, our 10-year-old company reached unicorn status in 2018, is well-funded by prominent VCs, and has been growing rapidly.

Our core values include Passion for serving local communities, empowering SMEs and driver partners, Execution and Grit to strive for excellence, and Humility to learn and improve continuously.

At Lalamove, we believe in community. Millions of drivers and customers use our technology daily to connect and move goods efficiently. Since 2013, we have innovated to meet global delivery needs. Our vision is to bring communities closer and make city life easier through fast, convenient circulation of goods. We adopt a 'glocal' approach, customizing operations for local networks while expanding globally.

What You'll Do

• Lead a team to handle driver inquiries, disputes, and compensations to meet operational targets
• Review, align, and deploy internal SOPs across departments for cohesive operations
• Collaborate with Legal, Marketing, and Business Development to update Terms and Conditions for clarity and compliance
• Gather insights on fraudulent behaviors and work with Anti-Fraud team to develop prevention strategies
• Manage escalated cases ensuring timely resolutions
• Conduct performance coaching for driver partners breaching policies
• Enforce service and safety rules, applying disciplinary actions when necessary
• Utilize Excel / Spreadsheets to track data securely and accurately

What We Seek

We respect your privacy. Please review our Candidate Privacy Notice at https : / / www.lalamove.com / en-hk / candidate-privacy-notice

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