Federal Staff Customer Success Technical Architect - US Secret Clearance Required

Overview

Location : Remote, United States

Employment Type : FullTime

Location Type : Remote

Department Customer Solutions

Compensation : $220.2K – $258.8K

• Offers Equity

To learn more about our benefits, visit https : / / confluentbenefits.com.

What You Will Do

Champion and advocate for the customer within Confluent. You will be the technical voice of the customer and will leverage learned technical insights & perspective while coordinating between Confluent Sales, Product, Services, Support and Training teams to drive technical success

Identify customer technical objections and develop strategies to address those blockers to adoption.

Proactively support customers through technical lifecycle activities such as architecture planning, cluster & security design, monitoring & automation; review & provide guidance on upgrade or migration plans, platform & application hardening ideas and high availability design.

Guide customers up the data streaming maturity curve through recommendations on advanced technical topics (e.g. data mesh, stream processing, utilization optimization & performance tuning)

Develop and present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior management.

Document and transfer knowledge to customers and internal teams. This assists customers in advancing their knowledge & abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers.

Leverage knowledge of your customer environments and use cases to influence the roadmap of Confluent products.

When necessary, roll up your sleeves and dig in to help address customer issues alongside Confluent Technical Support Engineers and Core Engineering.

What You Will Bring

Prior Military or Federal Industry Experience

Bachelor's degree in computer science or engineering, mathematics, or other quantitative field

Demonstrated success in a technical Field role for a product / SaaS company with enterprise customers

Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment

Excellent interpersonal & communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas

Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention

Collaborative spirit, outstanding consulting & relationship management skills and ability to rapidly switch context

Hands on knowledge of one or more key cloud vendors (AWS, GCP and Azure)

Solid understanding of cloud networking and security technologies (e.g. VPC, Private Link, Private Service Connect, TLS / SSL, SASL, Kerberos, etc.)

Experience prototyping and analyzing code for client solutions in multiple languages (e.g. Java, Python, Go, etc.)

Experience with Java Virtual Machine (JVM) tuning and troubleshooting

Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions

Experience with infrastructure automation tools like Kubernetes, Ansible and Terraform

Ability to learn new technologies quickly, as well as a strong interest in doing so!

Flexibility to travel up to 20% of the time

What Gives You an Edge

A US Secret, Top Secret,TS / SCI Clearance

Confluent Developer or Administrator certifications ( https : / / www.confluent.io / certification / )

Experience with Apache Flink

Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc

Ready to build what's next? Let’s get in motion.

Come As You Are

We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

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