Fuel Leader

Fuel Leader

The Fuel Leader (FL) is responsible for managing all aspects of the fuel product offering at store level. The FL is a dedicated resource within the store management team responsible for achieving the store process and resulting goals through the efficient execution of all fuel programs in compliance with corporate and regulatory guidelines. The FL is required to train, manage, and coach fuel associates; oversee all product handling procedures, manage the inventory and ordering of supplies, and ensure the completion of routine maintenance and cleaning of all fuel-related equipment. The FL is responsible for maintaining a safe, clean, and customer-focused fuel environment at all times.

Primary Duties and Responsibilities

• Ensures a pleasant shopping experience for all customers. Responds to customer complaints or inquiries. Solicits customer feedback, input, and information through various communication vehicles. Reacts to information and creates a plan to consistently meet the expectations of all customers.
• Ensures the 24 / 7 execution of fuel operations at store level, including product handling, supplies ordering, and pricing compliance.
• Manages the training, coaching, and performance of all fuel service associates.
• Ensures proper execution of established safety, security, quality, and store operations policies, procedures, and practices.
• Ensures proper execution of all cash management activities, including accurate cash handling, credit card processes, and safety procedures.
• Analyzes fuel metrics and trends, preparing action plans to leverage the store's fuel operations strengths and addressing areas of opportunity.
• Coordinates daily fuel operations assignments and activities of associates.
• Ensures fuel pricing procedures are executed.
• Adheres to the execution of established Royal Farms rules, policies, procedures, systems, and uniform standards.
• Communicates with the leadership team about customer requests and vendor-related concerns.
• Ensures the proper execution of all Royal Farms marketing programs.
• Ensures creation of the store's weekly gas schedule on a timely basis while working within labor guidelines and meeting target.

Secondary Duties and Responsibilities

The ideal candidate for the Fuel Leader position must be at least 18 years old and :