Customer Account Specialist

Customer Account Specialist

Are you a relationship-oriented person who wants a professional career with challenging assignments? Would you enjoy collaborating with others to find solutions to customer requests but are not interested in direct sales? Would you take pride in working for an innovative company with major commercial and military customers?

If you're a detail-oriented, responsive professional and want to work with other committed professionals in a supportive team environment, consider joining our Inside Sales Team as a Customer Account Specialist.

This is not a direct sales position, there is no cold calling. We have sales representatives and applications engineers who are responsible for bringing in new business. The Customer Account Specialist generates repeat business by being responsive to customers, resolving issues and finding creative solutions to problems. By providing service to our customers, you are generating trust and building relationships.

Responsibilities

Your core priority is to be a client advocate and work with internal departments to analyze problems and find creative solutions to exceed customer expectations by :

• Processing orders, often with complex requirements, from quoting stage through delivery.
• Interacting directly with customers or sales representatives via email or phone to provide support for scheduling, requirement changes and all other customer requirements.
• Working with customers to meet project expectations for delivery and quality.
• Collaborating with manufacturing, engineering and materials departments to resolve customer issues. Developing relationships within the company to meet goals as a team.
• Using computer systems and internal tools to effectively process customer orders, create quotations and maintain correspondence files.
• Partnering with the inside sales team to forecast monthly and yearly performance metrics to meet company goals.

Requirements

What We Offer

An Equal Opportunity Employer Minority / Female / Disabled / Vet / Sexual Orientation / Gender Identity or National Origin. This position requires access to controlled technology that is subject to US export controls. Qualified candidates must be a US Person (including US Citizen, lawful permanent resident, or protected individual as defined by 8 U.S.C. 1324b(a)(3) or eligible to obtain required authorizations(s) from the U.S. Government.