Social Services Case Manager

The Social Services Case Manager provides a range of intensive and individualized customer-centered case management services requiring advanced knowledge in a field of science or learning acquired through a prolonged course of specialized intellectual instruction and training.

The Case Manager regularly exercises discretion and independent judgment to assess the needs of active client cases in their assigned territories and decide upon a course of action to be followed and to coordinate, organize, and address the needs for social services including making a determination of how best to fill any existing gap in providing such services.

The Case Manager educates customers and their families about proper epilepsy care; counsels them concerning appropriate actions to be taken; and guides and puts them in contact with available resources and identifies and assists them in obtaining appropriate social services within the context of applicable policies and procedures.

The Case Manager prepares all required reports, documentation, and plans for service.

Responsibilities :

• Evaluate, analyze, and review newly open cases completed by the Centralized Intake Team to determine action to be taken.
• Ensure timely and appropriate continuation of services via phone, internet, mail and / or face to face.
• Develop an individualized comprehensive plan of care, including the social, psychological, epilepsy education, living, vocational, educational, transportation, financial and medical needs for people with epilepsy, which incorporates the customer’s limitations, needs and capabilities.
• Ensure that accurate customer records are maintained in a time efficient manner, including completing detailed progress notes and maintaining current documents.
• Provide ongoing support by determining and using strategies, intervention, internal and external referrals, and solicitation of community resources to generate goals and objectives as delineated in the plan of care.
• Provide customer follow up if needed at regular intervals to measure progress and assess needs for modification / adjustments to current plan of care.
• Capability to meet customers face to face as requested in locations of mutual agreement.
• Network with community agencies to explore and keep abreast of new information and resources available.
• Provide data and reports as required and / or requested.
• Assist in promotion of summer camp for children with epilepsy and other department / agency related activities.
• Provide office management including deposits, petty cash, approving invoices, ordering office supplies, ensuring office equipment is functional, staffing the office, etc. when needed.
• Participate in EAFLA fundraising activities, staff, and department meetings.
• Abide by all EAFLA and state policies, procedures, and mandates.
• Perform any other related duties as assigned from time to time.
• Always represent the agency in a positive manner.

Qualifications :

Compensation :