Insurance Follow-Up Specialist

Job Description

Job Description

Job Title : Temp-to-Hire Insurance Follow-Up Specialist

Location : 100% Onsite in Oklahoma City, OK

Type : Temp-to-Hire (90 days)

Schedule : Monday – Friday (No Weekends)

Pay : $16–$17 per hour, with bonus potential upon conversion

Attendance Requirement : Must be able to complete all training with zero absences.

Position Summary :

We are seeking a detail-oriented and professional Insurance Follow-Up Specialist to join our team. In this role, you will be responsible for reviewing, setting up, and following up on insurance-related claims and billing issues while ensuring accurate documentation and excellent customer service.

Key Responsibilities :

• Review and set up new insurance claims for billing or liability referral.
• Validate coverage details and apply appropriate billing adjustments.
• Handle inbound calls from customers, insurers, and other contacts to determine the correct action on a claim (e.g., appending to an existing file, opening a new file, or referring to another department).
• Ensure timely and accurate billing processes.
• Receive, research, and respond to written correspondence regarding billing, collections, adjustments, or disputes.
• Meet or exceed assigned individual performance targets.
• Maintain claim and account aging within established guidelines.
• Demonstrate professionalism in all customer and stakeholder interactions.
• Maximize collection efforts while maintaining high customer satisfaction.
• Resolve outstanding issues in a professional and timely manner with both internal and external contacts.
• Maintain thorough and accurate documentation of all follow-up and collection activity.
• Develop a systematic approach to reviewing accounts and scheduling follow-up calls.
• Collaborate with customer service teams when addressing sensitive account issues.
• Escalate accounts with signs of financial instability as needed.
• Respond to all inquiries within 24 hours to maintain strong customer service standards.
• Perform other duties as assigned by supervisor or manager.
• Qualifications :
• Education : Minimum high school diploma or equivalent required; some college coursework preferred.
• Experience : Previous experience in an office environment required; billing, insurance, or claims experience preferred.
• Technical Skills : Proficiency in Microsoft Word and Excel.
• Other Skills :
• Strong analytical and problem-solving abilities.
• Basic mathematical skills.
• Ability to work independently and manage time effectively.
• Excellent written and verbal communication skills.
• Ability to stay organized and detail-oriented in a high-volume environment.

Why Apply?