President & CEO

Overview

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! NeighborHealth is one of the largest community health centers in the country, serving the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account. Current Employees of NeighborHealth – Please use our portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit our site.

Time Type : Full time

Department : Administration

Location : 300 Ocean Avenue – Revere

The Opportunity

The CEO role at NeighborHealth represents an extraordinary opportunity for a strategic and operationally adept executive to lead an innovative health care organization committed to providing outstanding patient care to our communities. This role requires a CEO who models behavior aligned with our vision, mission, and core values. This leader should be able to build excellent teams, foster collaboration and trust.

Reporting directly to the Board of Directors, the CEO will provide strategic guidance and operational leadership for the entire organization. The future CEO will be responsible for ensuring outstanding patient care, while also leading strategy, growth plans, programmatic offerings, systemwide initiatives, and academic and research endeavors.

Responsibilities

Provide strategic leadership and oversight for the health center while collaborating closely with other senior leaders to ensure the efficient and effective delivery of exceptional, patient-centered care and safe, high-quality access and outcomes

Review, update, execute, and drive our strategic and operational plan, ensuring alignment with the health center's vision and objectives, where patient care is paramount

Prioritize a positive work culture, which includes modeling open and transparent communication, respecting others, valuing diverse experiences and perspectives, building a climate of trust, treating others with compassion and empathy and ensuring accountability

Consistently demonstrate a commitment to patient care, employee engagement, and community relations

Facilitate collaboration and work effectively with our Board of Directors, leadership and employees to achieve the health center's goals

Advance our commitment to delivering high-quality health care in an equitable and compassionate manner

Partner successfully with Boston Medical Center, our primary hospital partner and through which NeighborHealth is DPH-licensed, as well as with other healthcare organizations within the Boston area

Develop and participate in systematic and effective mechanisms for fostering communication among individuals and groups within the organization and the community

Optimize operations, finances, and patient-care levels; develop and execute long range, strategic, operational plans for the organization; and measure success through key performance metrics, including productivity and quality

Demonstrate market agility in analyzing and evaluating opportunities for capital expansion

Develop strategic initiatives necessary to integrate and expand services, as well as add potential new services to meet the growing healthcare needs of our communities

Enhance the quality, access, safety, and efficiency of patient services and increase patient satisfaction with a focus on performance excellence

Embrace innovation, which may include leveraging technology and data to continually measure results, improvements, and successes through key performance metrics

Work collaboratively with leaders to align clinical practice, safety, value-based initiatives, hospital, network, and system goals

Partner with the CFO to oversee financial planning, budgeting, and forecasting processes, ensuring compliance with regulatory requirements and achievement of financial targets

Partner with the CMO to ensure that the health center delivers safe, timely and high-quality care backed up by data and process improvement methods

Partner with the VP of HR to ensure that our workplace is diverse, inclusive and rewarding, with a focus on implementing best practices, with the goal of engaging talented leaders and employees across the health center

Optimize operations, finances, and customer service levels; develop and execute long range, strategic, operational and space use plans for the organization; and measure success through key performance metrics, including productivity and quality

Effectively communicate the services delivered by the health center to increase awareness within our communities

Work with federal, state and local officials, as well as government and funding agencies

Understands the principles of fundraising, including donor prospecting, cultivation, database management, and annual and capital campaigns

Serve as our chief spokesperson, both in person and in writing, to both large groups and small

As CEO, comply with all required policies, including our Standards of Conduct, Joint Commission policies, CMS Pace Program Regulations and Standards, HIPAA, applicable US Department of Health and Human Services' Health Resources and Services Administration policies, safety policies, as well as any additional policies, procedures, laws related to employment with NeighborHealth

As with any role, additional responsibilities may be required

Qualifications

Ten years of progressive leadership in healthcare, with at least five years in a senior-level executive role; community hospital experience strongly preferred

Proven experience gained in the health care delivery system continuum

Bachelor's degree from an accredited college or university

Understands and is passionately committed to patient care, employee engagement, and community relations

A visible and highly engaged leader who has the ability to inspire, challenge, and motivate others to achieve common goals; demonstrates the values of respect, empathy, compassion, diversity and accountability

Outstanding communication skills contributing to a positive patient experience and a collaborative and engaged employee experience

Leadership experience gained in multi-site and matrixed organizations

Proven history of effectively leading a multifaceted and dynamic healthcare organization offering a wide range of services

Willingness to serve as an ambassador to our communities (e.g., Eastie Week, Farmer's Markets, Pride Day, etc.)

Proven ability to oversee transformational changes

Strong business acumen; diplomatic and politically savvy, persuasive, and tactful

Experience with regulated healthcare markets and ability to influence with federal / state officials and regulatory agencies

Knowledge of healthcare funding, and experience in competitive marketplaces with the ability to make complex decisions; knowledge of healthcare regulations, laws, and industry trends

Experience using information systems to optimize operations and efficiency

Track record of leading initiatives to deliver high-quality, equitable and compassionate care

Fundraising experience preferred

Experience recruiting, training, and mentoring employees with trust-based relations

Must be able to travel as needed within the community and to conferences and professional development events

Preferred Qualifications

Bilingual (English / Spanish)

Professional or personal experience in one of our communities

Benefits and Perks

Our employees are at the heart of everything we do. Our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community well-being. These benefits and resources include, but are not limited to :

Paid Time Off including Vacation, Holidays, and Sick Time

Retirement Plans

Medical and Prescription Drug Insurance

Dental and Vision Insurance

Disability and Life Insurance

Paid Parental Leave

Tuition Reimbursement

Staff Development

Flexible Spending Accounts

Legal Assistance

Pet Insurance

Community and Volunteer Opportunities

Discounts

EEO and Accommodation

NeighborHealth is an equal employment / affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and / or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please let us know the nature of your request.

LI-DNI

EEO & Accommodation Statement : NeighborHealth is an equal employment / affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and / or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail or call 617-568-4480 to let us know the nature of your request

Other

Federal Trade Commission Statement : According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or "apps." Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify : NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

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