Student Success Navigator - (Student Success Services)

Salary : $41,600.00 - $59,490.00 Annually

Location : Central Campus - Uptown / Elizabeth

Job Type : Full-Time Staff

Job Number : 2025-00175

Unit : SA-Enrollment & Stu. Succ.

Department : Student Success Services

Opening Date : 05 / 19 / 2025

Closing Date : 6 / 20 / 2025 11 : 59 PM Eastern

Max Number of Applicants : 80

For part-time / adjunct faculty only : : N / A (not a PT faculty role)

Projected average hours of work per week : : 40 (full-time)

Required Cover Letter and Resume : Resume

Cover Letter

General Function

Student Success Navigator will support the different divisions at the college on multiple campuses by helping recruit students into high demand programs, facilitate various opportunities at the college, and guide students for employment or university transfer.

• Spanish Speaking or fluent in Spanish preferred

General Function

To serve as an expert generalist, guiding students into and throughout a successful college experience.

Duties and Responsibilities

1. Provides friendly, timely, and accurate customer service and information to students and staff.

2. Helps students navigate onboarding, registration, and college processes.

3. Assesses students' basic needs and interests.

4. Uses a guided pathways approach to help students create or clarify productive educational and career goals.

5. Participates in a case management approach using a CRM tool to track student progress; communicates and collaborates with students, faculty and staff to ensure student learning and success.

6. Facilitates orientations and events online and at various campuses.

7. Facilitates other activities including WebEx meetings, student workshops, and staff trainings.

8. Provides general academic and student support through technology and on campuses.

9. Represents the college at events and open houses.

10. Performs other duties as assigned.

Minimum Requirements and Preferred Qualifications

Bachelor's Degree from a regionally accredited institution OR 6 months experience in a college, customer service or administrative working environment, or an equivalent combination of education and experience.

Additional Information

Knowledge, Skills, Abilities and Characteristics

Detailed knowledge of college processes relating to students

Familiarity with student services offered by the college

Technology skills

Communication skills

Academic Skills

Ability to provide consistently high quality customer service

Ability to work with individuals from diverse backgrounds

Ability to work productively with many different case management teams for individual students

Central Piedmont is happy offer a comprehensive and affordable benefits package to full-time employees including :

dental

vision

and supplemental retirement

flexible spending accounts (dependent care and health)

life insurance and supplemental life insurance

for employee and family)

short-term and long-term disability

free parking

holidays (12 + 2 necessity days)

120 hours per year to start)

96 hours per year)

2 days)

4 to 8 weeks)

To learn more details, visit our to see the Summary of Benefits.

Do you have a Bachelor's Degree from a regionally accredited institution OR 6 months experience in a college, customer service or administrative working environment, or an equivalent combination of education and experience?

Required Question