General Manager (Multi-Branch Operations)

Position Overview :

Oversees overall business performance across multiple salon branches, ensuring operational consistency, profitability, and brand alignment.

Key Responsibilities :

Supervise branch managers and monitor performance metrics.

Implement company-wide policies, procedures, and training.

Set revenue and growth targets for each location.

Oversee staffing, HR, budgeting, and financial reporting.

Drive long-term business strategy and brand development.

Qualifications :

Bachelor’s or Master’s in Business Administration or Management.

7+ years of leadership experience, preferably in retail or hospitality.

Proven success in multi-location operations.

Excellent analytical, leadership, and decision-making abilities.

Performance Indicators :

Revenue growth and profitability across branches.

Consistent service standards and customer satisfaction.

Employee engagement and retention rates.