ServiceNow Training Specialist

ServiceNow Training Specialist BCMC is seeking a highly skilled Senior Organizational Change Management Training Specialist for an immediate opportunity to support the ServiceNow development and engineering program.  The ideal candidate will be responsible for developing and implementing effective training strategies and programs to support community stakeholder training initiatives based on ServiceNow implementation, configuration, and administration capabilities / features.

The Training Specialist will work closely with project teams, subject matter experts, and stakeholders to analyze training needs, design and develop training materials, and deliver training to users leveraging the ServiceNow platform.

Additionally, the Training Specialist will evaluate the effectiveness of training programs and make recommendations for improvement.   This is a Remote Position .

Clearance :

• Must be U.S.
• Citizen to be eligible for DoD Secret security clearance.  Candidates with Active Secret or higher security clearance are desired.

Core Work Hours :

Conduct stakeholder interviews and needs analysis for training program Responsible for material creation and document management Conduct live and recorded digital training sessions Manage the training program and report attendance statistics Apply adult learning principles and the ADDIE model in developing the program Facilitate internal new hire onboarding training, as well as government customer training Currently using Google Suite, Smartsheets, ServiceNow, 8x8, Zendesk, and MS Team Required Skills :

Ability to travel as required Required Education (including Major) :