Manager, GC Service Delivery team

Manager, Customer Service Delivery

At eBay, we're more than a global ecommerce leader we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers and help us connect people and build communities to create economic opportunity for all.

Primary Job Responsibilities

The Manager, Customer Service Delivery will lead a Customer Experience organization responsible for customers and employees in Greater China and supporting the global business. As a key member of the Customer Service Delivery leadership team, this person will be responsible and have the attributes to perform in the following key areas :

Customer Development

• Customer Centric thought process with the ability to listen to customer needs, synthesize, and develop a strategy for improved business performance.
• Excellence at deploying product, policy, or process change to ensure our customers and front-line teammates are prepared and successful.
• Experience improving Customer Satisfaction Scores through improvement in front line teammate development, process improvement, and tool development.
• Partner with Business Units to implement improvements for our customers.

Employee Development

Leadership

Job Requirements

This person must have experience in leading and managing large customer service teams. Experience in a contact center and / or ecommerce industry is desired. The ideal candidate will have a blend of the following in their background :