Technical Support Specialist

About Softek

At Softek, we are committed to delivering best-in-class software and technical support services that drive operational excellence for financial firms around the world. Our expertise in developing proprietary software solutions, combined with our dedication to user satisfaction and efficient internal systems, sets us apart. Our clients and internal users trust us because we ensure every issue is resolved promptly, professionally, and with a deep understanding of business-critical systems.

Why Choose Softek?

At Softek, our people are at the heart of everything we do. As a rapidly expanding technology-driven company, we provide continuous opportunities to learn, grow, and contribute in meaningful ways. Our culture values collaboration, personal development, and innovation. With a fast-paced but supportive environment, you’ll be empowered to evolve your technical skillset while helping shape the future of our internal tools and systems.

What We Can Offer You

Join our Denver office as a Technical Support Specialist. You’ll benefit from robust healthcare coverage, a strong pension plan, and a flexible, hybrid work structure. Our modern, collaborative workspace fosters learning and interaction with our development and leadership teams. With a competitive salary up to $60k (based on experience), you’ll be part of a global company solving real problems and improving the internal user experience.

Job Description

We are seeking a detail-oriented and technically adept individual to join our internal Technical Support team full-time. The successful candidate will provide frontline support for our proprietary software systems and internal tools, resolving user issues across departments in North America and beyond.

You will act as the first point of contact for all technical support inquiries, ensuring issues are logged, tracked, and resolved in a timely manner. You will also work closely with our development to escalate issues, identify patterns, and suggest improvements. This is a critical position that requires technical know-how, empathy, and a collaborative mindset.

In addition to resolving issues, the successful candidate will be responsible for documenting support procedures and developing clear, step-by-step user guides to help clients better navigate our systems. These documents will be instrumental in building out the company’s knowledge base and training materials, and will be used in both onboarding and day-to-day operations to reduce recurring issues and improve the overall support experience.

Responsibilities

• Respond to support requests via email, phone, or ticketing systems in a timely and professional manner
• Maintain a strong understanding of Softek’s internal software systems, tools, and workflows
• Log, track, and resolve or escalate technical issues based on complexity and urgency
• Collaborate with developers to communicate recurring pain points or feature requests
• Create and maintain support documentation, FAQs, and internal knowledge base articles
• Assist with technical training for new or existing users of our internal systems
• Proactively suggest system or process improvements based on support trends and user feedback

Skills and Requirements

Qualified candidates should send their resumes to careers@softek.ca