ServiceNow Business Systems Analyst

ServiceNow Business Systems Analyst position available. The pay range for this position is $60.00 / hr - $65.00 / hr.

This is a fully remote, W2 only position that offers benefits.

Responsibilities and Requirements

The ideal candidate will have experience with Request Management, including Employee Center, NowMobile, Agent Mobile, and Service Requests. A broad general understanding of ServiceNow modules such as ITSM, ITOM, Asset and Config, SPM, HAM, SAM, and ITSM is also required.

• Must have experience with Request Management to include Employee Center NowMobile, Agent Mobile and Service Requests.
• Broad general understanding of ServiceNow modules such as ITSM, ITOM, Asset and Config, SPM, HAM, SAM, ITSM
• Degree in Information Technology, Computer Science, Business or a related field is preferred.
• ITIL4 Foundation experience and / or Certification
• 2 to 4 years of experience working with the ServiceNow platform, as a technical analyst or admin preferred. BA experience is required.
• Experience working in and with agile teams is required.
• Keen eye for gaps, complexity reduction, and simplification without compromising requirements.
• Exceptional attention to detail, organized, and self-starter with the ability to function autonomously.
• Demonstrated ability to work well within product and technical teams, ensuring a collaborative and high-performance culture.
• Strong facilitation, and stakeholder management skills
• Excellent verbal and written communication skills, with the ability to present complex technical concepts to business leaders and stakeholders is required
• Ability to work cross-functionally to resolve conflicts and priorities.
• Use technology to improve business processes and enable our fellow employees.

Seniority level and Employment type

This is a Mid-Senior level, Contract position in the Information Technology field.

Benefits

Medical insurance, Vision insurance, and 401(k) are offered.

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