Senior Manager, IT

At Qualtrics, we create software the worlds best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for conventionbut most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not, theyll find you. From retail to government to healthcare, were on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think thats work worth doing.

Senior Manager, IT

Why We Have This Role

We are seeking a highly experienced and strategic Engineering Director to lead our IT Infrastructure and Operations team. This role is crucial in ensuring the reliability, scalability, and security of our IT systems and services. The ideal candidate will have a strong background in managing complex IT environments. This includes a focus on modern infrastructure, automation, and user experience.

How Youll Find Success

• Own, create, and execute a strategic vision for our global IT infrastructure that will scale to support our company as it grows.
• Own the ITIL framework. Lead the adoption and maturation of key ITIL processes, including Incident Management, Problem Management, Change Enablement, and Service Request Management.
• Challenge the status quo and dont settle for what weve always done.
• Focus on automation and eliminate manual solutions wherever possible.
• Collaborate with leaders across the company and world to understand how we can provide them with an amazing IT experience.
• Use data to understand how we can improve our efficiency and the customer experience.

How Youll Grow

Things Youll Do

What Were Looking For On Your Resume

What You Should Know About This Team

Our Teams Favorite Perks and Benefits

The Qualtrics Hybrid Work Model : Our hybrid work model is elegantly simple : we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please let your Qualtrics contact / recruiter know.

Not finding a role thats the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.