Senior Manager, Customer Success

Who we are

Join the fintech revolution with Mambu the leading SaaS cloud banking platform. Were on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services. Learn more here .

What youll do

• Directly lead coach and develop a team of experienced Customer Success Managers across the Americas fostering a high-performance customer-obsessed culture.
• Define and execute the regional Customer Success strategy for the Americas aligning with Mambus global goals and regional commercial objectives (renewal expansion customer health and satisfaction).
• Be accountable for key regional Customer Success metrics including Gross Retention Rate Customer Health Score and Customer Satisfaction (CSAT / NPS) as well as ensuring disciplined consistency across the team in capturing customer data.
• Leverage data-driven insights to manage team performance forecast renewals identify at-risk customers and pinpoint regional expansion opportunities.
• Work cross-functionally with Sales Professional Services Product Management Engineering and Marketing to ensure a unified approach to the customer while also effectively communicating regional trends and customer needs.
• Collaborate closely with global peers and stakeholders including the Headquarters organization to maintain consistent global operational standards and execute unified enablement strategies across the board.
• Be the voice of the Americas customer base synthesizing and championing product feature requests and market feedback to the Product team.

What youll bring

What youll get

Join us to shape the future of banking where your professional growth is equally as valued as your personal well-being.

Lets connect!

Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook Instagram and YouTube to experience our vibrant culture. Explore our mission values and the world were building at Check out our Insights Hub for industry insights Mambu blogs webinars and upcoming events.

As part of the recruitment (or HR onboarding) process you will be required to obtain authorized criminal background and credit screening results as well as be queried against a sanctions / anti-money-laundering / counter terrorism financing / politically exposed persons screening service and your employment is conditional upon approval of these results.

At Mambu we encourage all interested candidates to apply even if they dont meet every listed qualification as we value diversity and recognize that experience doesnt always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process please contact

Required Experience :

Senior Manager

Key Skills

Debugging,Remote Access Software,IT Service Management,IOS,Multithreading,VPN,Neo4j,FISMA,SSO,Github,Google Suite,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1