Client Specialist I

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Position Summary

The Client Specialist supports two or more Financial Advisors and works to develop a partnership with their respective advisors to provide high quality customer service and achieve stated revenue and asset goals.

Essential Duties And Responsibilities

Pre-appointment preparation for Financial Advisors

Post-appointment follow up / document processing for Financial Advisors.

Review all paperwork for accuracy, completeness and compliance.

Resolves paperwork and account issues with back office operations and clearing firm.

Client service duties such as establishing new accounts, servicing existing accounts, and researching and resolving deficiencies in a timely manner.

Answer incoming calls for Financial Advisors.

Schedule appointments for Financial Advisors

Preparing, editing and obtaining appropriate compliance approval on correspondence.

Gather all materials as requested by the Financial Advisor for meetings and sales representations.

Responsible for adhering to policies and procedures related to regulatory compliance requirements and firm requirements.

Process check and security receipts.

Process Annuity and 1035 exchange paperwork.

Maintain and update CRM as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Skills

Solid knowledge of Retirement accounts and regulations.

Knowledge of banking and investment products required.

Ability to read and interpret documents such as procedure manuals, general business correspondence, and / or journals, or government regulations.

Excellent time management skills with the ability to prioritize

Excellent written and verbal communication skills

Time Management

Attention to detail

Education And / Or Experience

HS Diploma / GED

2 years' experience in financial industry preferred

Computer Skills

Proficient in Microsoft Office

Adobe Acrobat

Certificates, Licenses, Registrations

No License required however will be required to become licensed.

Other Qualifications

(including physical requirements)

Ability to handle a high-stress environment.

Must display professional conduct and appearance.

Maintain client privacy and keep highly sensitive data confidential.

Must have excellent PC knowledge-proficiency with MS Office programs such as Excel and Word.

Skills Training :

Communication, Time Management, Customer Service, Critical Thinking

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

Equal Employment Opportunity Information : Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.