Custom Product Advisor

Position Overview

To be a liaison between manufacturing and the customer to improve customer satisfaction by evaluating and interpreting the order and making the appropriate manufacturing recommendations based on customer requirements and manufacturing capabilities.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Custom Product support to customers including fit issues trouble-shooting repair issues product information and follow-up for multiple current and discontinued product line.
• Establish and maintain customer profiles to ensure account-specific standard requests are met; including On Boarding of new customers.
• Provide pro-active customer engagement on clinical and non-clinical issues
• Provide Regional support to Sales team
• Interact with Order Entry Audio Design Customer Care Technical Support Manufacturing Engineering and Sales teams to improve quality of products and customer satisfaction
• Monitor customer orders for specific customers as necessary to support Sales efforts
• Document necessary customer comments in Navision and to ensure customer expectation are understood
• Perform other duties as requested and / or as needed to fulfill the purpose of the position
• Other duties as assigned.

Competencies (Knowledge and Skills needed for this position.)

Desired Qualifications

Required Education : High School Diploma

Preferred Education :

Preferred Experience :

3 years of experience in Customer Care Technical Support or Manufacturing working directly with hearing instruments

Knowledge of Navision system and operations personnel and order flow

Other :

Other Information

Direct reports : None

Indirect reports : None

Working Environment : Shakopee Office

Physical Demands : Sitting standing bending reaching etc.

Position Type and Expected Hours of Work : (Hybrid)

Full time (8 : 00am to 4 : 30 pm)

Work from home Mondays & Fridays

Work In office Tuesday Wednesday Thursday

About Us

At ReSound people with hearing loss are at the heart of what we an ever-smarter world we think big and challenge the norm so that we can transform lives through the power of sound. A life that empowers you to hear more do more and be more than you ever thought possible.

What We Offer

As a leading medical device manufacturer we value our employees and offer competitive wages and benefits including :

We encourage you to apply

Even if you dont match all the above-mentioned skills we will gladly receive your application if you think you have transferrable skills. We highly value a mindset motivation and energy that aligns with our core values to not only ensure growth for you but for your team and the wider GN organization as well.

We are committed to an inclusive recruitment process

GN ReSound welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound enabling you to hear more do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. ReSound is part of the GN group which operates in more than 90 countries across the world. Founded in 1869 GN group today has more than 7000 employees.

Pay Transparency Notice :

Depending on your work location the target hourly rate for this position can range from $23.00 - $25.00. Compensation for roles at GN depend on a wide array of factors including but not limited to location role skill set and level of experience. To remain competitive GN offers a competitive benefits package including annual bonuses health insurance a 401(k) plan paid time off and paid holidays.

E-Verify :

GN participates in E-Verify. View the E-Verify poster here . View the Right to Work poster here .

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail . This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes such as following up on an application or technical issues not related to a disability will not receive a response. Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Required Experience :

Unclear Seniority

Key Skills

Channel Marketing,Accounting Tally,CSS,Corporate Risk Management,Hibernate,Brokerage

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 23 - 25