Senior Manager, Operations-Tipping, Last Mile Delivery

Senior Manager, Earnings Governance

The Senior Manager, Earnings Governance within Last Mile Delivery Trust & Safety is an individual contributor role focused on ensuring fair, transparent, and compliant tipping practices for delivery drivers. This data-driven position leads cross-functional initiatives and projects that strengthen earnings integrity and driver trust. The role analyzes tipping data, develops governance frameworks, and partners across Product, Legal, Operations, and Finance to align policies with business objectives and regulatory standards. Through data insights and collaboration, the Senior Manager helps drive responsible growth and continuous improvement in Walmart's earnings ecosystem.

About the Team

The Earnings Governance team within Last Mile Delivery Trust & Safety ensures fair, transparent, and compliant earnings for Spark drivers. By analyzing data and governing models, the team shapes policies that promote consistency and responsible growth. Collaborating closely with Product, Legal, Operations, and Finance, the team supports informed earnings decisions that strengthen driver trust and advance Walmart's Last Mile delivery network. This group drives operational excellence through cross-functional leadership, process improvement, and data-driven insights, contributing to the continuous enhancement of business efficiency and sustainable growth.

What You'll Do

• Lead governance initiatives ensuring fair, transparent, and compliant tipping practices for delivery drivers.
• Manage complex projects and workstreams to deliver key initiatives effectively.
• Analyze tipping data to identify trends, risks, and opportunities for improvement.
• Develop dashboards and tools to monitor compliance and performance.
• Maintain documentation and policies for tipping and earnings standards.
• Partner with Product, Tech, Engineering, Compliance, and Operations.
• Support reviews and risk mitigation for tipping models.
• Lead change management and stakeholder communication.
• Drive process improvements that enhance efficiency and trust.
• Serve as a team leader to foster collaboration and accountability.

What You'll Bring

Equal Opportunity Employer Walmart, Inc. is an Equal Opportunity Employer-By Choice. We believe we are the best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity-unique styles, experiences, identities, abilities, ideas and opinions-while being inclusive of all people.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https : / / one.walmart.com / notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart . The annual salary range for this position is $90,000.00 - $180,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include stock.

Minimum Qualifications : Bachelor's degree in Business Administration, Engineering, Operations, or related field and 3 years' experience in operations, project management, or related area OR 5 years' experience in operations, project management, or related area. 1 year's supervisory experience.

Preferred Qualifications : Leadership of cross-functional task forces or projects Masters, Masters : Operations Management Project Management - Project Management Professional - Certification

Primary Location : 802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.