Consumer Servicing Administrative Support Specialist

It Starts With Our Employees

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things : hiring incredible people and giving them a great place to work.

What You’ll Do

As a key member of the Consumer Servicing team, the Consumer Servicing Administrative Support Specialist handles a wide range of loan or lease servicing requests with precision and efficiency. This role will perform functions including but not limited to check processing, loan maintenance, loan research / corrections, transaction analysis, and any other job duties as assigned (i.e. mail processing or organizing). In addition, this role will also cross collaborate with related consumer lending units in all aspects of loan servicing, including Branch Offices and our Contact Center.

Core Contributions

• Process Incoming Payments : Receive and process incoming checks and wire transfers to apply loan payoffs or regular payments, ensuring accuracy and timely application.
• Execute Account Maintenance : Complete a variety of consumer servicing maintenance requests in accordance with credit union policies, procedures, and guidelines, including account updates, transaction processing, and vendor coordination.
• Ensure Policy Compliance : Maintain a strong working knowledge of all credit union operational policies and procedures to ensure servicing activities are executed in full compliance.
• Member and Partner Communication : Respond promptly, professionally, and accurately to phone and email inquiries from members, internal teams, and third-party partners.
• Issue Resolution : Investigate and resolve consumer servicing issues, including escalations, member complaints, and compliance-related concerns, ensuring proper documentation and communication.
• Document Management : Prepare, copy, sort, and scan documentation into the online storage system, ensuring accuracy and organization of all files, while assisting team members as needed.
• Payoff Processing : Review payoff documentation for completeness and accuracy. Verify that incoming funds match payoff amounts in the core system and contact members or third parties regarding discrepancies or shortages. Provide updated payoff quotes as needed and document all activity appropriately.
• Daily Balancing : Perform daily balancing of processed checks and electronic transactions to ensure financial accuracy and integrity.
• Mail Management : Receive and process incoming mail, log receipt, and distribute to appropriate team members. Maintain accurate mail logs and ensure all mail-related tasks are documented properly.
• Financial Calculations : Perform basic financial calculations to determine interest, loan payoffs, payment reversals, and proper payment applications.
• Task Management : Complete and manage assigned tasks within established service level agreements (SLAs), including ticket requests, internal communications, and other servicing-related channels.
• Cross-Department Support : Support other departments, including providing backup to the Loan Servicing team, and contribute to special projects or duties as assigned by management.

Assets You Will Bring

The estimated salary for this role is $23.00 to $27.48 per hour. (FourLeaf Federal Credit Union provides a range of benefits with various enrollment periods, including medical, dental, and vision coverage, a 401K plan with employer match, reimbursement programs, wellness programs, and an annual performance-based bonus.)

What Sets Us Apart?

Along with a comprehensive benefit package, we offer :

….and more!

Who is FourLeaf?

FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals.

We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, Quantum Workplace Employee Voice Award 2024, and Fortune’s Best Workplaces in Financial Services & Insurance 2024.

As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.