IT Regional Manager

Job Title : IT Regional Manager

Primary Location : On-site (NYC)

Position Type : Full-Time

Overview

TalentFish is casting a line for an IT Regional Manager US . This is a full-time role in the New York, NY and requires five days a week on-site. The IT Regional Manager exists to oversee IT operations, staff, service quality, and technology support across multiple US offices, ensuring consistent service delivery and exceptional customer experience.

What You Bring to the Role (Ideal Experience)

Expert proficiency with Microsoft Operating Systems and Microsoft Office Suite with a strong working leadership management.

Strong knowledge of customer service principles and IT service best practices

Advanced experience using ITSM platforms such as ServiceNow and Jira

Ability to produce, analyze, and act on service desk reports and metrics

Deep expertise in OS installation and configuration

Strong understanding of remote access technologies (Citrix, VPN)

Strong understanding of wireless networking technologies (iOS)

Knowledge of networking technologies, cabling topologies, and related systems

Bachelor's degree preferred; advanced degree a plus

10+ years of management or supervisory experience

10+ years supporting end users across software, hardware, and networking environments

10+ years of LAN / WAN and network systems support

10+ years configuring, installing, and maintaining client PC operating systems

Professional services or law firm experience preferred

What You'll Do (Skills Used in this Position)

Deliver and model exceptional customer service across all regional offices

Oversee operational availability of all office technology including computers, printers, peripherals, and A / V systems

Use ServiceNow and Jira to manage ticket lifecycle, escalate issues, and maintain consistent communication with customers

Lead, coach, and develop regional IT staff; set goals and monitor performance

Support video conferencing, enterprise meetings, presentations, and client events

Build trusted relationships with office leadership and provide technology consultation to support business needs

Partner with PMO to implement firmwide and office-specific initiatives and technology projects

Collaborate with other IT managers to maintain consistent, repeatable customer service processes

Work with the IT Infrastructure team to maintain network infrastructure, servers, telecom, and audio / visual equipment

Promote and enforce data security policies and best practices

Travel periodically to US regional offices

Compensation Information

The expected salary range for this position is $150,000-$200,000 per year, depending on experience and qualifications. This role also qualifies for comprehensive benefits such as health insurance, 401(k), and paid time off. TalentFish is committed to pay transparency and equal opportunity. The salary range provided is in compliance with applicable state and federal regulations.

This role requires authorization to work in the U.S. without current or future visa sponsorship.

All offers are contingent upon the completion of a background check, which may include but is not limited to reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws.

If applying for this role - Please take each key point and provide number of years experience and what you would rate yourself, 1 thru 10 (10 being expert) for each key point. Send your resume and notes on the role to expediate our recruiting services.