Tier 2 Technical Support Specialist

We are looking for an enthusiastic and driven Tier 2 Technical Support Specialist to join our team!

Bolt On Technology is the leader in the development of shop management software for the automotive repair and maintenance industry. We work hard to create software solutions that solve real-world problems for shop owners, advisors, and technicians while simplifying the complicated world of auto repair for their customers. Our partnerships with industry-leading software companies enable us to develop best practices and solutions that have a positive impact on both the repair shop and the vehicle owner.

Bolt On's innovative software solutions make it easy for shop owners, advisors, and techs to work together to make their auto repair shop more efficient, profitable, and customer-focused. Our presence in the market is forever growing and our product base expanding, causing a strong need for additional passionate and self-motivated new business development professionals.

We are seeking a knowledgeable and customer-focused Tier 2 Technical Support Specialist to provide advanced technical support for our software products. This role involves troubleshooting complex issues, handling escalations, and ensuring timely problem resolution while delivering a best-in-class customer experience. If you are technically savvy, love solving challenging problems, and have a customer-first mindset, we want to hear from you!

How You're Measured :

• Time to First Response
• Support Response Time
• Time to Resolution
• Customer Satisfaction
• Call Center Metrics

What You'll Do :

What You'll Need :

What We Offer :

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. Bolt On Technology is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, genetic information, disability status, or any other protected characteristic as outlined by federal, state, or local laws.