Project Manager

Job Description

Job Description

T-Metrics, LLC (www.tmetrics.com) is a software and hardware developer in the telecommunications industry. We provide Voice over IP and Digital Telephony solutions that utilize computer and network resources to enhance business communications. Our corporate, government, and non-profit customers are located across the United States and in more than twenty countries around the globe.

We are growing and looking for new employees like you!

SUMMARY

We are seeking an experienced and detail-oriented Technical Project Manager with expertise in cloud-based projects, VoIP technology, and contact center applications. The ideal candidate will be responsible for overseeing the end-to-end delivery of cloud implementations, VoIP integrations, and managing contact center solution deployments. You will collaborate with cross-functional teams to ensure seamless integration of cloud platforms, VoIP systems, and contact center technologies, driving high-quality service and operational efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Project Leadership & Coordination :

Lead cloud-based, VoIP, and contact center integration projects, ensuring they are delivered on time, within scope, and on budget.

• Develop and manage detailed project plans that include timelines, milestones, and resource allocation for cloud, VoIP, and contact center solutions.
• Coordinate with cross-functional teams, including cloud engineers, VoIP specialists, contact center experts, developers, and stakeholders, to ensure successful project execution.
• Act as the main point of contact for all technical and project-related communications.

Cloud Architecture, VoIP Integration, & Contact Center Solutions :

Collaborate with cloud architects to ensure proposed cloud solutions are technically sound, scalable, and integrate well with VoIP and contact center environments.

Risk Management :

Identify potential risks and blockers during the project lifecycle related to cloud infrastructure, VoIP systems, and contact center technology.

Stakeholder Management :

Communicate effectively with stakeholders at all levels, providing regular updates on project status, risks, milestones, and budget.

Process Optimization :

Establish and enforce project management processes and best practices for both cloud-based and contact center solutions.

Budget & Resource Management :

Track and manage project budgets, ensuring optimal resource utilization across cloud infrastructure, VoIP systems, and contact center technologies.

Post-Deployment & Maintenance :

Oversee the post-launch phase for both cloud systems, VoIP solutions, and contact center technologies, ensuring smooth transitions and operational support.

Qualifications : Education :

Bachelor's degree in Computer Science, Engineering, Information Technology, or related field. PMP, Scrum, or Agile certification is a plus.

Experience :

Minimum of 5 years of project management experience, with at least 3 years of experience specifically in managing cloud-based projects, VoIP integrations, and contact center application deployments.

Technical Skills :

Knowledge of cloud infrastructure, networking, security, integration, and cloud-native applications.

Soft Skills :

Strong leadership, communication, and interpersonal skills.

Preferred Qualifications :

T-Metrics is an Equal Opportunity Employer committed to a diverse workforce. Minority / Female / Disability / Vet / Sexual Orientation / Gender Identity, or any other characteristic protected by law.

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