Senior Manager-IT Service Managment

Description

The Sr. Manager, IT Service Management is responsible for IT Service Management across i-Health and Revo Health. The role will focus on service design, problem management, service engineering and experience design. This person leads a team of engineers and experts on our core technologies.

This is a full-time position working M-F during our core business hours ~ 8 : 30 am - 5 : 00 pm out of our Bloomington corporate office.

Revo Health is a professional services company that partners with multiple healthcare groups to deliver exceptional patient care. This position will be employed through Revo Health, working closely with Infinite Health Collaborative (i-Health) and its operating divisions.

Essential Functions :

• Create a measurement system for IT Department performance that matches the experience of our doctors and employees.
• Analyze and improve the IT Monitoring process for the company.
• Analyze and reengineer the overnight batch, maintenance, patching and new employee technology provisioning processes.
• Define and lead process improvement projects for the IT Service department.
• Ensure IT Services are provided in a consistent, high-quality and timely manner to meet company needs.
• Responsible for providing high-performing endpoint and field technology services. This includes but is not limited to laptops, desktops, all-in-ones, monitors, printers, portables and telecommunications equipment.
• Find and implement ways to improve the physician and employee desktop experience and the service desk experience.
• Implement problem management processes to reduce recurring incidents over time.
• Support the administration and management of the ITSM solution, SysAid, ensuring it is developing and being used appropriately to provide support to the company.
• Deliver projects as needed - including but not limited to upgrades, refreshes, customer integrations and disintegrations.
• Other duties as assigned

Education and Experience Requirements :

Benefits & Compensation :

Actual starting pay will vary based on education, skills, and experience.

We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here .

Essential Requirements :

Ability to :

Performance Expectations - Revo Health's Core Values :

Environmental Conditions :

Notes :

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.