AP Systems Support Specialist

Work Setting : Hybrid (3 days onsite / 2 days remote)

Schedule : 8 : 00 AM 5 : 00 PM (flexible start / finish)

Were seeking an AP Systems Support Specialist to deliver high-quality functional support for an enterprise-level AP automation platform . This opportunity combines a strong accounting background with hands-on experience in AP automation and ERP ecosystems. Youll troubleshoot issues, guide customers on best practices, and manage end-to-end resolutions across multiple accounts.

This is a customer-focused, problem-solving, and highly collaborative position, working closely with Sales, Implementation, Product / R&D, and IT teams.

What Youll Do

• Provide functional support by analyzing requests, documenting findings, and delivering timely resolutions.
• Advise customers on configuration, adoption, and best practices to optimize AP automation.
• Manage a portfolio of ~80100 client accounts, handling tickets ranging from quick fixes to longer investigations.
• Communicate clearly and proactively, primarily via email and scheduled client calls.
• Partner cross-functionally to resolve issues and minimize escalations.
• Support seamless transitions from Implementation to Support post-go-live.
• Contribute product feedback and share process improvements with internal teams.
• Participate in knowledge-sharing sessions and operational reviews.

What Youll Bring

Required :

Preferred :

Who You Are

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