Vice President, Services Excellence

Description

The Vice President Services Excellence is accountable for elevating service quality fostering innovation and optimizing operational performance across the full spectrum of the global services landscape. This role provides visionary leadership and strategic orchestration ensuring seamless integration and alignment of all service-related functions. By shaping and implementing a cohesive framework for service excellence the role cultivates cross-functional collaboration and positions the organization to proactively anticipate and address evolving business needs and future industry challenges. The role is in charge to develop new capabilities processes and technology solutions to ensure Diebold Nixdorfs service business differentiates and remains industry leading.

Responsibilities

• Provide strategic direction and oversight for global service deployment implementation and sustainability initiatives
• Lead and harmonize field performance lifecycle management and quality management programs across regions.
• Drive innovation in service delivery through data science intelligence platforms and artificial intelligence initiatives.
• Oversee training knowledge management and governance to ensure consistent service standards and continuous learning.
• Guide shared services functions including reporting data architecture development governance and cost management.
• Advance global repair operations focusing on governance frameworks standardization KPI definition and performance monitoring.
• Foster a culture of continuous improvement leveraging methodologies such as Lean Kaizen and Agile.
• Collaborate with cross-functional teams to align service excellence initiatives with business intelligence automation and regional strategies.
• Promote accountability ethical leadership and a high-performance culture across all service teams.

Qualifications

Travel is required as part of the role (50%).

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Required Experience :

Exec

Key Skills

Change Management,Financial Services,Growing Experience,Managed Care,Management Experience,Analysis Skills,Senior Leadership,Performance Management,Process Management,Leadership Experience,negotiation,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1