Content Strategist

A company is looking for a CX Content Strategist to join their Customer Experience team.

Key Responsibilities

Lead communications strategy and execution for the rollout of new AI tools

Develop user-friendly content that simplifies technical concepts for diverse audiences

Create training resources and manage digital content to ensure consistent messaging

Required Qualifications

Bachelor's degree in English, Communications, Journalism, or a related field

2-4 years of professional communications experience

Strong portfolio demonstrating ability to simplify complex concepts

Experience with change management communications and employee engagement

Familiarity with accessibility standards (Section 508, WCAG)