Talent.com
No longer accepting applications
Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM

Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM

Teleperformance USAHanceville, AL, United States
6 days ago
Job type
  • Full-time
Job description

Category : Information Technology

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Purpose

We are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM (Customer Relationship Management), and ITOM (IT Operations Management) offerings. In this role, you will serve as a trusted advisor to potential clients, showcasing the value of our solutions, driving technical discussions, and enabling successful sales engagements.

This position is 100% work at home.

Your Responsibilities

  • Collaborate with sales teams to understand client needs and propose tailored solutions using the ServiceNow ITSM, CSM, and ITOM platforms.
  • Conduct compelling product demonstrations, proof of concepts (POCs), and technical presentations to showcase the value of ServiceNow solutions.
  • Engage with client stakeholders, including technical teams and executive leadership, to identify challenges and align ServiceNow capabilities with business goals.
  • Design solution architectures and workflows, highlighting how ServiceNow can streamline processes and address client pain points.
  • Collaborate with the sales and delivery teams to create technical documentation, solution proposals, and responses to RFPs / RFIs.
  • Stay updated on the latest ServiceNow platform features, capabilities, and market trends to ensure solutions meet evolving client needs.
  • Support client workshops, discovery sessions, and technical deep dives to build confidence in ServiceNow solutions.
  • Collaborate with internal teams to ensure alignment between proposed solutions and delivery capabilities.
  • Act as a technical liaison between clients and internal teams during the pre-sales process, addressing questions and concerns promptly.
  • Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience.
  • Minimum of 5 years of experience in pre-sales or technical consulting roles, with a strong focus on ServiceNow ITSM, CSM, and ITOM products.
  • Demonstrated ability to design and present complex technical solutions clearly and compellingly.
  • Expertise in ServiceNow platform capabilities, including workflows, integrations, and customizations.
  • Solid understanding of ITIL frameworks and ITSM best practices.
  • Excellent communication, presentation, and interpersonal skills, with the ability to engage technical and business audiences.
  • Strong problem-solving skills and a client-first mindset.
  • Focus on continual training on new ServiceNow technologies to keep skill sets current.
  • Experience in pre-sales for SaaS platforms or cloud-based solutions.
  • Familiarity with integration technologies such as REST / SOAP APIs and data transformation tools.
  • Experience with Now Assist and Creator Assist
  • Experience with integrating common telephony cloud solutions (e.g. Genesys, Amazon Connect, etc.)
  • Experience working with monitoring tools and strategies related to ITOM.
  • Project management experience or certification (e.g., PMP, Agile / Scrum certifications).
  • Certifications (Required) :

  • ServiceNow Certified System Administrator (CSA)
  • Certifications (Preferred) :

  • ServiceNow Certified Application Developer (CAD)
  • ITIL Foundation Certification (v3 or v4)
  • ServiceNow Certified Implementation Specialist – ITSM
  • ServiceNow Certified Implementation Specialist – CSM
  • ServiceNow Certified Implementation Specialist – ITOM
  • Soft Skills

  • Process Excellence
  • Collaboration
  • Communication
  • Emotional Intelligence
  • Open-Mindedness
  • Critical Thinking
  • Solution Orientation
  • Entrepreneurship
  • AI Proficiency
  • Data Literacy
  • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    TP is an Equal Opportunity Employer

    Create a job alert for this search

    Solution Consultant • Hanceville, AL, United States

    Related jobs
    • Promoted
    Locum Physician (MD / DO) - Emergency Medicine in Pell City, AL

    Locum Physician (MD / DO) - Emergency Medicine in Pell City, AL

    LocumJobsNetworkPell City, AL, US
    Full-time
    LocumJobsNetwork is working with Rhino Medical to find a qualified Emergency Medicine MD in Pell City, Alabama, 35125!.Pell City, Alabama Emergency Medicine Physician Locum Tenens.Locum Tenens – Em...Show moreLast updated: 30+ days ago
    • Promoted
    Configuration Business Consultant

    Configuration Business Consultant

    SedgwickBirmingham, AL, United States
    Full-time
    By joining Sedgwick, you'll be part of something truly meaningful.It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your c...Show moreLast updated: 8 days ago
    • Promoted
    Drive with Doordash - No CDL license needed

    Drive with Doordash - No CDL license needed

    DoorDashOneonta, AL, United States
    Full-time
    No CDL needed / No commercial drivers license.DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day....Show moreLast updated: 10 days ago
    • Promoted
    • New!
    Retail Sales Consultant

    Retail Sales Consultant

    SpectrumTrussville, AL, US
    Full-time
    This role requires the ability to work lawfully in the U.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.Do you...Show moreLast updated: 8 hours ago
    • Promoted
    Automotive Sales Consultant

    Automotive Sales Consultant

    EchoPark AutomotiveBirmingham, AL, US
    Full-time
    EchoPark Automotive is one of the fastest growing brands within the automotive industry.We are building a business based on doing things the right way. From the way we treat our guests, take pride i...Show moreLast updated: 30+ days ago
    Sales Consultant Part-Time

    Sales Consultant Part-Time

    Victra - Verizon Wireless Premium RetailerFultondale, AL, US
    Part-time
    Victra is Verizon's largest premium retailer in the United States.We are seeking Sales Consultants who deliver world-class service to Every Guest. From executing Victra's sales process to sharing yo...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Nurse RN - ED - Emergency Department

    Travel Nurse RN - ED - Emergency Department

    OlaroPell City, AL, US
    Full-time
    Olaro is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Pell City, Alabama.Job Description & Requirements. ACLS;BLS;PALS;TNCC;CPI or MOAB upon submission / MUST ...Show moreLast updated: 14 days ago
    • Promoted
    Locum Physician (MD / DO) - Emergency Medicine in Pell City, AL

    Locum Physician (MD / DO) - Emergency Medicine in Pell City, AL

    LocumJobsOnlinePell City, AL, US
    Full-time
    LocumJobsOnline is working with Rhino Medical to find a qualified Emergency Medicine MD in Pell City, Alabama, 35125!.Pell City, Alabama Emergency Medicine Physician Locum Tenens.Locum Tenens – Eme...Show moreLast updated: 30+ days ago
    • Promoted
    Solution Architect, ServiceNow

    Solution Architect, ServiceNow

    KPMGBirmingham, AL, United States
    Full-time
    Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering re...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Part-Time Retail Sales Consultant

    Part-Time Retail Sales Consultant

    SpectrumUnion Grove, AL, US
    Part-time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to ear.Plus, enjoy perks like free and discounted int. TV, and mobile, all while paving the way fo...Show moreLast updated: 14 hours ago
    • Promoted
    • New!
    Solution Architect, ServiceNow

    Solution Architect, ServiceNow

    KPMG USBirmingham, AL, United States
    Full-time
    KPMG is currently seeking a Solution Architect, ServiceNow to join our Digital Nexus technology organization.This is a hybrid work opportunity. Collaborate with clients to understand their needs and...Show moreLast updated: less than 1 hour ago
    • Promoted
    ServiceNow Engineer - Platform Operations

    ServiceNow Engineer - Platform Operations

    KPMGBirmingham, AL, United States
    Full-time
    Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering re...Show moreLast updated: 8 days ago
    Sales Consultant

    Sales Consultant

    Victra - Verizon Wireless Premium RetailerArab, AL, US
    Full-time
    Victra is Verizon's largest premium retailer in the United States.We are seeking Sales Consultants who deliver world-class service to Every Guest. From executing Victra's sales process to sharing yo...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Sales Consultant

    Retail Sales Consultant

    SPECTRUMCenter Point, AL, US
    Full-time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $25 / hour through commission and incentives. Plus, enjoy perks like free and discounted int...Show moreLast updated: 3 days ago
    • Promoted
    • New!
    Retail Sales Consultant

    Retail Sales Consultant

    AT&TCrestline Heights, AL, US
    Full-time
    Job Description : It’s time to take your sales career to the next level.Every day you’ll be at the center of it all.Your goal? Create meaningful connections with every customer, with your personaliz...Show moreLast updated: less than 1 hour ago
    • Promoted
    Sales Consultant

    Sales Consultant

    Alabama StaffingBirmingham, AL, US
    Full-time
    Job Opportunity At Hendrick Subaru (Hoover).Location : 2929 John Hawkins Pkwy, Hoover, Alabama 35244.Summary : Sells new or used vehicles at a profit to the dealership, while ensuring customer satisf...Show moreLast updated: 4 days ago
    • Promoted
    Sales Consultant

    Sales Consultant

    Hendrick Automotive GroupBirmingham, AL, US
    Full-time
    Hendrick Chevrolet Sales Associate.Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction. This job has no direct supervisory responsibilities.Essential dutie...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Retail Sales Consultant

    Retail Sales Consultant

    USA JobsBirmingham, AL, US
    Full-time
    It's time to take your sales career to the next level.Every day you'll be at the center of it all.Your goal? Create meaningful connections with every customer, with your personalized sales expertis...Show moreLast updated: 8 hours ago