Youre more valuable than ever And thats just how well make you feel.
At Community-GoHealth Urgent Care we strive to provide an effortless experience to our customers providers and staff. We are constantly innovating and looking for new ways to use technology to enhance our customers interaction.
The On-Site Manager is responsible for managing and ensuring the successful administrative financial and operational aspects of three to four urgent cares through delivering a patient-centered experience that drives consumer loyalty and creating an environment where staff are engaged in the success of a facility.
Job Requirements
Education
- High School Diploma or equivalent required
- Bachelors Degree in Health Care Administration Business Administration Management or related field preferred
Work Experience
2-3 years of management experience or 5 years clinical experience or 3 years of GoHealthUC experience requiredRequired Licenses / Certifications
Valid State Drivers License requiredAdditional Knowledge Skills and Abilities Required
Ability to hire train and manage employees.Ensure that sites are operating efficiently by maintaining staffing ratios and supply managementAbility to work independently accurately and efficientlyAbility to collaborate with others delegate tasks work as part of a team and communicate strongly with managementComfortable with constructive confrontation and counseling managementStrong decision-making problem-solving and communication skillsAdditional Knowledge Skills and Abilities Preferred
Customer ServiceSchedulingCommunication SkillsVendor ManagementMS OfficeCoaching and mentoringEssential Functions
Oversee approximately 40 employees with cost management responsibilitiesMonitor NPS scores and put in place measures to address patient satisfaction and customer service issuesAccountable for the seamless scheduling of the front desk scribes medical assistants and x-ray technicianMonitor patient flow and managing ongoing front and back-office operations closelySupervise coach evaluate and mentor employees; conduct performance reviewCollaborate with HR team in developing and issuing performance reviews and terminating employeesHold staff meeting and training sessionsMaintain patient confidentiality in accordance with policy and procedure as well as HIPAA requirementsInspect facility on a daily basis for any structural cosmetic or operational repairsReconcile daily payment collectionsEnsure staff is working productively and professionally throughout all working hoursMaintain office and medical supplies for inventory / par levelsFacilitate the deployment of new testing technologies through in-servicing staffCoordinate with key vendors / departments including radiology and external call centersPerform HIPPA walk-throughs and inspectionsManage processes with external vendors including supply distributors and call centersTravel between assigned centers as neededAll other duties as assigned.Note : this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time .
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All qualified persons are granted an equal opportunity for employment without regard to race color religion sex sexual orientation and gender identity or expression age national origin citizenship status disability genetic information medical condition family care leave status pregnancy or pregnancy-related condition otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
For applicants in California please review our California Consumer Privacy Statement here. Experience :
Manager
Key Skills
Computer Skills,Lean,Management Experience,Process Improvement,Warehouse Distribution Experience,OSHA,Process Management,Training & Development,LIHTC,Leadership Experience,Property Management,Supervising Experience
Employment Type : Full-Time
Experience : years
Vacancy : 1